Nidhi Agrawal

• Collaborates with various teams in ECS, who are customers road map and drive products and features from concept to launch in fast-paced environment and also to renovate existing procedure and re-vamp them for Business Continuity area.
• Owned and prioritised product backlog for Backup and Restore for SAP Infrastructure.
• Collaborated with development team on Backup and Restore services and related tasks.
• Works with cross-development teams and various stakeholders, including backup and coordinate with few feature and development.
• Works in Agile environment and continuously reviews business needs, refines priorities, outlines milestones and deliverable s, and identifies opportunities and risks.
• Managed implementation of new backup for hyperscaler ( AWS.Azure and GCP) by outlining plans and specifications such as how, where and when each component would work seamlessly in production environment.
• Actively involves in organizing and running validation cycle and evaluate new feature (Roll-in/Roll-out) , enhancement of procedure if can be rolled out with new SPC release.
• Prioritises and maintains sprint backlog for area, balancing requirements of stakeholders.
• Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
• Actively involves in organising and running validation cycle and evaluate new feature (Roll-in/Roll-out) , enhancement of procedure if can be rolled out with new SPC release.
• Continuous improvement of delivered procedure, driving further automation, monitoring first time success rate and tracking and reporting them.
• Worked with Internal Delivery customers to understand their needs and provide them automated solution.

Few major procedure/product involved: -.
• Backup Solution (offline/Online) for Customer dashboard.
• Adhoc backup for Build.
• Configuring backup.
• Verifying backup.
• Turn on and off backup.
• Restore backup.
• Snapshot topic

• Developed remediation plans for potential incidents ahead of time and made appropriate changes . Eg Knowledge based article
• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
• Prepared weekly reports from cloud reporting Tool to assist business leaders with key decision making and strategic operational planning.
• Hosted Daily Scrum meeting meetings for Regular incident and Service request coordinated with individual procedure owner
• Established efficient workflow processes for incident handling, monitored daily productivity and implemented modifications to reduce time for processing the ticket.

• Performed quality assurance testing of new and emerging applications and recently updated software solutions, checking for functionality and compatibility issues. eg Fiori, Mobile@wave suit
• Landscape setup and technical implementation of several SAP products, including NetWeaver and J2EE platform.
• Performed root cause analysis on technical issues and developed effective resolutions during validation of various product.
• Managed system performance and user profiles.
• Installed kernel upgrades , SP upgrade, migration , system copy , as per technical documentation guidelines, adhering to SAP's best practices.
• Consulted regularly with internal customers on application development project status, new project proposals ,software-related technical issues and release of them to service market place.

• Understanding the system Landscape requirement and ordering for a new system via SISM(SAP In-house System Manager)
• Close Interaction with Developers and testers as to understand their requirements and setting system to their requirement.
• Coordination in the production meetings,dealing with deadline and priorities.
• Set up landscape DEV/TEST/CONSOLIDATION. After development phase switching landscape to CORR/MAINTENANCE
• SAP User management, LDAP ,TREX and Checkman configuration
• Handling tickets for MDM and EIMI components regarding abap, java, user and transport.

• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
• Hands -on SAP basis Administrator for UK clients for CGI
• Worked on SAP security on Ministry of defense project.