Nidhi Apurva
PUNE
Summary
Dynamic Client Onboarding Manager with over 8 years of experience in the payments industry. I excel in Client Account Management and process improvement. Proven track record in enhancing service quality and improving stakeholder communication. I have experience in project management and training program development, leading to successful onboarding initiatives and fostering cross-functional collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Onboarding Manager
Global Payments Uk
Leicester
07.2019 - 08.2025
- Managed client accounts, ensuring satisfaction and promptly addressing concerns.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Established clear communication channels between clients and internal departments.
- Led onboarding process improvements by developing materials and resources.
- 8+ years of experience in financial services, with training on KYC/AML, and financial crime compliance.
- Implemented process enhancements to elevate service quality and customer satisfaction.
- Monitored project progress, adjusting plans to meet deadlines and goals.
- Facilitated stakeholder communication to align expectations with operational objectives.
- Managed full project lifecycles from inception to customer-facing deployments.
Senior Associate Business Support
Evo Payments UK
Hemel Hempstead
07.2019 - 05.2020
- Business development for the company.
- Creating weekly, monthly and annual sales reports.
- Align with cross-functional teams (Direct Sales, CRM, IT and Business Development) to streamline payment processing workflows.
- Analyzed data and created reports for senior management.
- Developed training programs for new associates on payment solutions.
- Analyzed client feedback to provide analytical report on change impact based on the feedback.
Director
Weigh Engineers UK Ltd.
London
09.2017 - 06.2019
- Contracted as CRM support and Special Projects for EVO Payments UK.
- Managed CRM system configuration and user access for optimal performance.
- Collaborated with sales teams to streamline customer interaction processes.
- Developed training materials for staff on CRM functionalities and best practices.
- Assisted in preparing sales proposals and presentations for potential clients.
- Organized and maintained sales documentation and records for easy access.
- Collaborated with marketing to develop promotional materials for sales campaigns.
- Utilized CRM software to update customer information and track interactions effectively.
Project Manager (Intern)
Telefonica O2 UK
Slough
09.2016 - 11.2016
- Business Case preparation and Review.
- Define Project / Project Delivery Timeline and Pipeline.
- RACI and RAID Review and update.
- Project Plan preparation and Tracking.
- Organise and participate in team and supplier meetings.
- Conduct Daily Issues / Blockers and update Call.
- Conduct meeting across various streams to ensure signoff’s.
- Familiarisation with O2 project delivery processes and teams.
Asst. Manager
Amarchand Mangaldas
Mumbai
06.2013 - 12.2013
- Developed a new department within the organisation to provide support to other core operations departments.
- Formulated standard operating procedure for the new department.
- Worked closely with the HR department to facilitate the recruitment process.
- Co-ordinated and created rapport with other departments such as IT and support functions to describe the specific requirements of the department and also to help develop tools that would be more effective to the department (MIS tools).
- Facilitated communications between various department heads, senior members of the organisation and the members of new department in order to introduce the new department into the organisations.
- Conducted soft skills training for the new employees of the department and managed the allocation of resources for various projects.
- Amarchand & Mangaldas & Suresh A Shroff & Co, was the largest law firm in India with offices in eight cities. In 2013, the firm had nearly 600 lawyers including 85 partners.
Manager - Operations and Subject Matter Expert
Bodhi Global Services (LPO)
Pune
06.2008 - 03.2013
- Managed client requirements in the projects handled by the company. The responsibility included periodic interactions on updates, handling any questions or issues that arose in the project, providing any other support or resolutions that the client required related to the project.
- Supervised operations delivery across different service lines of the company to ensure seamless delivery of service to clients in line with the service level agreements and operational landscaping.
- Planned and strategized the project in sync with projects management team to ensure timelines and quality of the project deliverables are met.
- Managed day to day operations of the company, including the training department and facilitated HR and IT departments to function in sync with the operations team.
- Provided extensive training to operations team on the matters of document review, due diligence and soft skills.
- Trained team members at various stages to create review and quality check teams for various projects.
- Bodhi Global Services was a Legal Process Outsourcing company with head offices and Mumbai and Pune. The company worked with clients from India, USA and UK and provided support functions in law related matter.
Education
MBA - Identifying Customer Hidden Needs, Managing Mergers And Acquisitions, Project Management, Strategic Marketing, Decision Making Data Analytics, Organisational Behaviour: Developing Leadership
Cranfield School of Management
United Kingdom10.2016
B.B.A.LLB - Managerial Economics,Business And Managerial Communication
Symbiosis Society Law College
05-2008
Skills
- Client account management
- Process improvement
- Project management
- Cross-functional collaboration
- Stakeholder management
- Training program development
- CRM administration
Certification
Prince 2 certified.
Successfully onboarded and managed over 30 partners, which included managing multiple accounts simultaneously.
Managed mid-market and enterprise-level partners for onboarding new payment solutions.
As a quick learner and avid performer, I was promoted thrice in the 5 years I worked with the company. Successfully led a team of forty lawyers to deliver a document audit project of 100,000 documents within the stringent timeline of a month.
Prepared the operations model and training plan for establishing and introducing a new support department of 30 team members within the organization.
Successfully onboarded and managed over 30 partners, which included managing multiple accounts simultaneously.
Managed mid-market and enterprise-level partners for onboarding new payment solutions.
As a quick learner and avid performer, I was promoted thrice in the 5 years I worked with the company. Successfully led a team of forty lawyers to deliver a document audit project of 100,000 documents within the stringent timeline of a month.
Prepared the operations model and training plan for establishing and introducing a new support department of 30 team members within the organization.
Hobbies and Interests
- Reading Books
- Travelling
- Music (all genres)
Personal Information
Date of Birth: 02/11/84
Timeline
Onboarding Manager
Global Payments Uk
07.2019 - 08.2025
Senior Associate Business Support
Evo Payments UK
07.2019 - 05.2020
Director
Weigh Engineers UK Ltd.
09.2017 - 06.2019
Project Manager (Intern)
Telefonica O2 UK
09.2016 - 11.2016
Asst. Manager
Amarchand Mangaldas
06.2013 - 12.2013
Manager - Operations and Subject Matter Expert
Bodhi Global Services (LPO)
06.2008 - 03.2013
MBA - Identifying Customer Hidden Needs, Managing Mergers And Acquisitions, Project Management, Strategic Marketing, Decision Making Data Analytics, Organisational Behaviour: Developing Leadership
Cranfield School of Management
B.B.A.LLB - Managerial Economics,Business And Managerial Communication
Symbiosis Society Law College