Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nidhi Arora

Customer Experience - Team Lead
New Delhi

Summary

Dynamic and experienced Customer Experience Team Lead with over 4 years of dedicated service in international student recruitment industry. Proficient in navigating the Aus, Canada, USA, and UK markets, with a track record of assisting diverse students from India, Philippines, China, Nigeria, and beyond. My strength lies in effective communication and collaboration, allowing to build strong relationships with both internal and external stakeholders. These connections are vital for fostering customer loyalty and retention. Driven by a genuine passion for delivering outstanding service, I am committed to continuously refining our procedures and exceeding customer expectations. Excellence isn't just a goal – it's a standard I uphold every day.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Experience Team Lead

ApplyBoard
07.2021 - 02.2024
  • Demonstrated ability in team handling, leadership, and personnel development, emphasizing coaching and mentoring for professional growth.
  • Provided guidance and support to team members in navigating Aus, Canada, USA, and UK markets, ensuring effective communication and understanding of program offerings. Support diverse student population, including students from India, Philippines, China, Nigeria, and other countries.
  • Proven track record in business development within education sector, including identifying new opportunities, fostering strategic partnerships.
  • Responsible for overseeing agents and managing relationships with external partners.
  • Extensive experience in handling global operations, ensuring compliance with regulations and standards across diverse markets.
  • Proficient in statistical modeling, reporting, and spreadsheet analysis to inform decision-making processes.
  • Strong communication skills, including written, oral, and email communication, with ability to convey complex information clearly and concisely.
  • Skilled in engaging with senior-level executives to understand business needs and align strategies accordingly.
  • Ability to identify errors and implement corrective measures to improve processes and outcomes.
  • Proficient in client relationship management and customer service, focusing on building long-term partnerships and delivering exceptional experiences.
  • Excellent organizational and time management skills, handling multiple projects simultaneously and meeting project milestones.
  • Proficiency in Microsoft Excel, including spreadsheet creation, data analysis, and generating actionable insights.
  • Coordinated training sessions for new hires, ensuring they were equipped with necessary skills to provide excellent customer service from day one.
  • Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.

International Admission Officer

MapmyStudy By Pac Asia Services Private Limited
03.2020 - 07.2021
  • Evaluate student visa and admission documents for Australia, Canada, and US in accordance with immigration laws and policies.
  • Ensure all required documents and information are accurately presented for applications.
  • Manage filing of college/university applications on specific portals.
  • Coordinate with counselors, students, and product team to address any discrepancies in application filing.
  • Handle inquiries from clients across branches.
  • Liaise with universities/colleges to resolve student-related application concerns.
  • Participate in webinars hosted by universities/colleges to stay updated on admission processes.
  • Conduct integrity checks to confirm students meet Genuine Temporary Entrant (GTE) requirements.
  • Maintain well-organized and updated applicant information in CRM and spreadsheet platforms.

Education

Certified IELTS Trainer: British Council -

British Council
New Delhi
04.2001 -

Master of Arts - English Language And Literature

Bharti Vidyapeeth Deemed University
04.2001 -

Bachelor of Arts - English Language And Literature

University of Delhi
04.2001 -

Certification in French Language - Foreign Languages Education

Bhartiya Vidya Bhavan
2017

XII (Senior Secondary) Commerce -

CBSE – Vishal Bharti Public School
Delhi, India
04.2001 -

X (Secondary) -

CBSE – Vishal Bharti Public School
Delhi, India
04.2001 -

Skills

Cross-cultural communication

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Accomplishments

    AEC Performer, February 2023 - Recognized as a top performer in the post decision team, awarded for outstanding contributions and dedication to excellence

Timeline

Customer Experience Team Lead

ApplyBoard
07.2021 - 02.2024

International Admission Officer

MapmyStudy By Pac Asia Services Private Limited
03.2020 - 07.2021

Certified IELTS Trainer: British Council -

British Council
04.2001 -

Master of Arts - English Language And Literature

Bharti Vidyapeeth Deemed University
04.2001 -

Bachelor of Arts - English Language And Literature

University of Delhi
04.2001 -

XII (Senior Secondary) Commerce -

CBSE – Vishal Bharti Public School
04.2001 -

X (Secondary) -

CBSE – Vishal Bharti Public School
04.2001 -

Certification in French Language - Foreign Languages Education

Bhartiya Vidya Bhavan

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