Nidhi Bagari
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a responsible job with an opportunity for professional challenges where I can show my technical skills & are fruitful to the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Operations Analyst
Bravura Solutions Ltd
Gurugram
11.2021 - Current
- Researched and identified new methods for improving the efficiency of report writing processes.
- Created data reports with channel performance and evolution for managerial reporting.
- Created, updated, and tracked incident tickets using ServiceNow.
- Provided technical support to customers regarding product features and usage.
- Completed day-to-day duties accurately and efficiently.
- Attended to daily client service requests and provided support.
Education
Masters of Computer Applications -
Chandigarh University
Mohali06-2023
Bachelor of Science - Computer Science
University Of Delhi
New Delhi05-2020
Intermediate (12th) -
Kendriya Vidyalaya Vikas Puri
New Delhi05-2017
Matriculation (10th) -
Kendriya Vidyalaya Vikas Puri
New Delhi05-2015
Skills
- Programming Languages: C, C, Core Java, Basic Python
- Database : MySQL, PL/SQL, Oracle
- Others: MS Word, MS Excel, MS Powerpoint
- Networking and Routing
- Service Now Management
- SLA Management
- Incident Management
- Reporting Abilities
- Data Analysis
Certification
- ITILv4 Certified - Feb 2022
Soft skills
- Creative Thinking
- Developing Rapport
- Conflict Resolution
- Quick Learner and Adaptive
- Punctual
- Enthusiastic to learn new things
Timeline
Service Operations Analyst
Bravura Solutions Ltd
11.2021 - Current
Masters of Computer Applications -
Chandigarh University
Bachelor of Science - Computer Science
University Of Delhi
Intermediate (12th) -
Kendriya Vidyalaya Vikas Puri
Matriculation (10th) -
Kendriya Vidyalaya Vikas Puri
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