Nidhi Bajaj

• Data Center Migration

Worked in close coordination with the DC Head and the DC Technical Project Manager for end-to-end data center migration from one location to another, ensuring zero data loss and minimal business downtime through structured planning and controlled cutover execution within the given budget and timelines.

Successfully implemented multi-wave migration strategies (phased, lift-and-shift, parallel run), reducing operational risk, and enabling smooth business continuity.

• DR Infra Readiness

Currently working closely with the internal infrastructure team, including Server, Storage, Network, Security, Backup, and cross-functional Application teams, ensuring seamless infrastructure readiness.

Developed and maintained comprehensive infrastructure documentation, including HLDs, LLDs, runbooks, and SOPs for audit and future reference.

• IT Infra, Vendor Management

Driving vendor onboarding, quotation evaluations, and commercial negotiations for the entire IT Infra vertical in close coordination with the procurement team.

Ensure timely vendor contract renewals, accurate billing, and on-schedule payments, maintaining uninterrupted services and strong vendor relationships.

• IT Infrastructure, Budget Management, and Cost Optimization

Optimized IT infrastructure costs by evaluating vendor quotations and commercial proposals, achieving cost efficiencies without compromising service quality.

Managed the end-to-end budget for the IT Infrastructure vertical, ensuring optimal and compliant utilization of CapEx and OpEx spend.

• In-house Enterprise Data Lake

Led the delivery of an in-house Enterprise Data Lake, a first-of-its-kind initiative in the Indian insurance industry, enabling centralized data and analytics.

Managed cross-functional teams, vendors, timelines, risks, and compliance to ensure successful implementation and business adoption.

• Sales & Distribution IT Projects

Managed projects for Sales and Distribution web and mobile applications, managing front-end and back-end enhancements for agent and sales platforms.

Led cross-functional teams, releases, UAT, and stakeholder communication to deliver secure, scalable solutions.

• Customer Portal (Compliance Initiatives)

Handled customer portal compliance initiatives, including Aadhaar integration, and DPDP Act implementation.

Managed cross-functional teams, secured integrations, UAT, and releases to deliver compliant and customer-safe solutions.

• Worked as a Process Writer for one of the clients of HP, i.e. Tech Mahindra Business Services (TMBS) supports IT and operational initiatives.
• Developed and maintained IT infrastructure and ITIL process documents, such as SOPs, policies, workflows, and architecture documents.
• Created user guides, operational manuals, and training modules to support process adoption and knowledge transfer.
• Performed document editing, updates, version control, and change tracking, ensuring audit readiness and compliance.
• Worked closely with infra SMEs to document and standardize operational processes.
• Maintained a centralized document inventory and ensured all documents are version controlled as per ISO guidelines.

• Handing team of junior writers and proofreading their content
• Making PPT for different real estate projects and presenting it to clients
• Writing articles, blogs, press releases and web content for in house website
• Writing creative content for micro sites and viral videos
• Creating content for promotional ads, campaigns, banners, bulk SMS, newsletter
• Handling social media sites of the company including Facebook, Twitter, LinkedIn, etc.

• Web content writing for different domains
• Article writing for websites like Ezine.com, Hubpages, etc.
• Blog writing based on various different topics
• Writing Press release for different companies
• Classified and blog commenting
• Guest post writing for client’s domain
• Proofreading and editing of content
• Working on clients & in-house websites
• Coordinating with US based clients and meeting their content requirements