Nidhi Bhola
Retail Operations
New Delhi
Summary
Experienced luxury retail professional with a proven track record of success in cultivating exceptional customer experience & driving sales growth. Extensive experience in renowned luxury houses including Berluti, Brunello Cucinelli & Roberto Cavalli, with a passion for delivering unparalleled service & exceeding client expectations.
Seeking leverage expertise in luxury retail to drive business growth & enhance brand reputation.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Store Manager
ENA J SINGH
Taj Mahal Hotel, Man Singh Road, New Delhi
03.2025 - 12.2025
- Brand that specialises in fine jewelery.
- Managed daily operations to ensure the smooth functioning of the store.
- Managed inventory control, cash control, store opening & closing procedures.
- Assisted with hiring, training & mentoring new team members.
- Completed point-of-sale opening & closing procedures.
- Addressed customer complaints promptly & professionally, resolving issues to maintain positive relationships.
- Managed financial aspects of store operations, including budget planning, expense tracking & accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by conducting targeted marketing initiatives & all social media activity & by preparing for & participating in events/exhibitions for the brand.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
FENNEL
MG Road, Sultanpur, New Delhi
06.2024 - 08.2024
- Home decor & furniture.
- Assisted clients & tried to build a good relationship with them for an enhanced experience.
- Maintained regular check with the existing clients to enhance business.
- Responded to customer concerns, working with the manager & the production manager to significantly raise customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Client Advisor
BERLUTI (DS GROUP)
DLF Emporio, New Delhi
10.2022 - 05.2024
- Berluti speciaises in their Venezia leather, being a gentleman's brand, it had all categories that can be done in leather.
- Demonstrated adaptability by quickly learning new systems, tools or products as necessary for the job.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Assisted clients with their requirements by making suggestions.
- Handled additional responsibilities, like visual merchandising for the store & month-end reports.
- Helped with regular inventory checks & audits.
- Collaborated with clients to determine their personal style, as well as engage in CRM activities for the store.
Sales Manager
LOVETOBAG
Shahpur Jat, New Delhi
01.2021 - 10.2022
- The brand specialised in luxury handcrafted accessories.
- Taking care of the sales & all client queries from different platforms.
- Took care of production for 6 months & was involved in vendor management as well.
- Collaborated with clients to determine their personal styles.
- Complete involvement in any exhibitions the brand participated in.
Client Advisor
BRUNELLO CUCINELLI (BEQUEST GROUP)
The Chanakya, New Delhi
11.2019 - 08.2020
- Italian luxury fashion house that specialises in luxury cashmere knitwear & ready to wear for men & women.
- Assisted clients with their requirements by making suggestions.
- Handled Additional Responsibilities like Visual merchandising for store.
- Helped with regular inventory checks & audits.
- Collaborated with clients to determine their personal style as well as engage in CRM activities for the store.
- Drove brand awareness by organizing display setups and assisting in merchandising.
Fashion Consultant
ROBERTO CAVALLI (Infinite Luxury Brands Pvt Ltd.)
DLF Emporio, New Delhi
02.2018 - 10.2019
- Italian luxury fashion house that specialises in bold fashion & animalier prints.
- Assisted clients with their requirements by making suggestions.
- Helped with regular inventory checks & audits.
- Collaborated with clients to determine their personal style as well as engage in CRM activities for the store.
- Drove brand awareness by organizing display setups & assisting merchandising.
Education
B.Com -
School of Open Learning- Delhi University
Delhi, India01-2020
Sr. School Certificate - C.B.S.E Commerce
Ahlcon Public School
New Delhi, India04-2015
Secondary School Certificate - I.C.S.E, Commerce
The Frank Anthony Public School
New Delhi, India 04.2001 -
Skills
- Relationship building
- POS systems
- Customer relations
- POS systems operations
- Order Management
- Customer service management
- Retail inventory management
- Store operations
- Shift scheduling
- Problem-solving
Timeline
Store Manager
ENA J SINGH
03.2025 - 12.2025
Assistant Store Manager
FENNEL
06.2024 - 08.2024
Client Advisor
BERLUTI (DS GROUP)
10.2022 - 05.2024
Sales Manager
LOVETOBAG
01.2021 - 10.2022
Client Advisor
BRUNELLO CUCINELLI (BEQUEST GROUP)
11.2019 - 08.2020
Fashion Consultant
ROBERTO CAVALLI (Infinite Luxury Brands Pvt Ltd.)
02.2018 - 10.2019
Secondary School Certificate - I.C.S.E, Commerce
The Frank Anthony Public School
04.2001 -
B.Com -
School of Open Learning- Delhi University
Sr. School Certificate - C.B.S.E Commerce
Ahlcon Public School
Art, music & reading
Art.
Music.
Reading.