Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Nidhi Chipre

Bengaluru,KA

Summary

Adept at project management and team leadership, I significantly enhanced team performance and customer satisfaction at Mashreq Bank by spearheading process improvements and innovative product launches. My proficiency in cross-departmental coordination and expertise in grievance redressal mechanisms underscore my ability to resolve challenges effectively, ensuring project success and stakeholder satisfaction.

Overview

6
years of professional experience
4
Languages

Work History

Mashreq Bank -United Arab Emirates

Senior Service Associate
12.2023 - 06.2024

Job overview

  • Conducted regular performance evaluations for team members, identifying areas for growth and providing actionable feedback.
  • Facilitated open channels of communication between team members, fostering a collaborative environment conducive to problem-solving and innovation.
  • Played an integral role in the successful launch of new products or services by providing valuable input during development and implementation phases. I
  • Improved customer satisfaction by efficiently addressing and resolving service-related issues in a timely manner.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased overall team performance.

Ujjivan Small Finance Bank

Assistant Manager
02.2022 - 12.2023

Job overview

  • Responsible for resolving all complaints escalated to MD Desk, PNO Desk, Departmental Head and Social Media.
  • Handled and guided team for timely closure of Banking Ombudsman complaints, complaints received thorough CPGRAMS, consumer helpline and CEPC.
  • Ensured effective functioning of Internal Ombudsman Scheme and handled cases escalated to Internal Ombudsman.
  • Monitored timeliness and quality audits of complaint resolution for the Bank.
  • Prepared various Standard Operating Procedures and processes for effective handling of Grievance.
  • Worked on comprehensive Grievance Redressal Manual and Grievance Review Mechanism for the Bank.
  • Conducted RCAs periodically for high volume complaints, MD desk complaints, external source complaints and implemented process corrections to reduce the complaint volumes.
  • Ensured timely submission of reports and data to RBI and auditors.
  • Drove various training programs and prepared training materials for grievances team, new joiners, Management Trainees and other stakeholders on regulations related to customer service.

Ujjivan Small Finance Bank

Trainer
11.2019 - 02.2022

Job overview

  • Conduct training and developmental plans, strategize, drive suitable training initiatives, oversee its implementation and assess outcomes for both new hires as well as existing employees of the Bank.
  • Conduct feedback and refresher sessions for officers on floor to bridge knowledge gap.
  • Conduct trainings for other departments and stake holders at the Bank level.
  • Collaborate with different teams & departments on different projects to bring new processes improvements for the bank.
  • Conduct live and post call audits for officers on the floor to monitor their performance.
  • Participate in monthly call calibration sessions with different departments of the bank to improve synergy and process adherence * Conduct training in Induction Programs at all level of the Bank.
  • Focus on maximizing employee performance, team productivity and quality assurance with effective training programs.

Ujjivan Small Finance Bank

Senior Officer
06.2018 - 11.2019

Job overview

  • Ujjivan small finance bank- Handled customer's queries through calls and assisted the customer's complaints and resolved them.
  • Conducted quality audits to analyze and understand the improve the gap other officers.
  • Conduct trainings for new batches and having an experience about training.

Education

Gogte College of Commerce
Belgaum

Bachelor of Computer Applications from Computers
04.2001

University Overview

Skills

Demonstrated expertise in project management principles, specializing in planning and executing projects for high-profile clients

Software

CRM

SQL

C

Timeline

Senior Service Associate
Mashreq Bank -United Arab Emirates
12.2023 - 06.2024
Assistant Manager
Ujjivan Small Finance Bank
02.2022 - 12.2023
Trainer
Ujjivan Small Finance Bank
11.2019 - 02.2022
Senior Officer
Ujjivan Small Finance Bank
06.2018 - 11.2019
Gogte College of Commerce
Bachelor of Computer Applications from Computers
04.2001

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Nidhi Chipre