Nidhi Choudhary
Manager Operations
Gurgaon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Fitso By Cult Fit
Gurgaon
03.2021 - 08.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Trainer
Cult Fit
Jaipur
04.2018 - 05.2019
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recruited and trained new members of guest service team.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Recorded and edited videos to facilitate remote learning.
- Developed individualized training plans to achieve staff readiness.
- Contributed to reductions in employee turnover by revamping training programs.
Fitness Consultant
Good To Great Sports Academy
Jaipur
06.2017 - 04.2018
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
- Provided client assessments to assess health goals.
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
- Planned and successfully led Type fitness classes with Number-person groups at popular community exercise destination.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Junior Manager
AIG
Bangalore
06.2015 - 01.2017
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Fostered cross-office communication to support information flow across departments.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team.
- Coordinated product deployments and launches and scheduling and execution management for seamless implementation.
- Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Reported project results to senior project manager.
- Supervised various tasks in quest of completing project.
- Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.
- Developed project statements, deliverables and timelines for project assignments that met business objectives.
Management Trainee
Genpact
Jaipur
02.2012 - 06.2015
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
MBA - Human Resources Management
Rajasthan Technical University
Rajasthan Technical University 07.2010 - 06.2012
Masters Of Business Administration - Business Administration
Rajasthan University
Department Of Commerce 05.2008 - 05.2010
Skills
Teambuilding
Accomplishments
- Achieved extra mile award by completing an additional task with accuracy and efficiency.
Certification
Certified scrum master by Scrum Alliance
Timeline
Certified scrum master by Scrum Alliance
12-2022
Operations Manager
Fitso By Cult Fit
03.2021 - 08.2022
Trainer
Cult Fit
04.2018 - 05.2019
Fitness Consultant
Good To Great Sports Academy
06.2017 - 04.2018
Junior Manager
AIG
06.2015 - 01.2017
Management Trainee
Genpact
02.2012 - 06.2015
MBA - Human Resources Management
Rajasthan Technical University
07.2010 - 06.2012
Masters Of Business Administration - Business Administration
Rajasthan University
05.2008 - 05.2010