Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nidhi Choudhary

Manager Operations
Gurgaon

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Operations Manager

Fitso By Cult Fit
Gurgaon
03.2021 - 08.2022
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Trainer

Cult Fit
Jaipur
04.2018 - 05.2019
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Recruited and trained new members of guest service team.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Recorded and edited videos to facilitate remote learning.
  • Developed individualized training plans to achieve staff readiness.
  • Contributed to reductions in employee turnover by revamping training programs.

Fitness Consultant

Good To Great Sports Academy
Jaipur
06.2017 - 04.2018
  • Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
  • Provided client assessments to assess health goals.
  • Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
  • Planned and successfully led Type fitness classes with Number-person groups at popular community exercise destination.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.

Junior Manager

AIG
Bangalore
06.2015 - 01.2017
  • Supported management protocols, decisions and plans within company structure, atmosphere and culture.
  • Fostered cross-office communication to support information flow across departments.
  • Tracked development milestones and deliverables and aligned to stated deadlines.
  • Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team.
  • Coordinated product deployments and launches and scheduling and execution management for seamless implementation.
  • Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
  • Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
  • Reported project results to senior project manager.
  • Supervised various tasks in quest of completing project.
  • Engaged with key stakeholders and partners on needs and initiated efforts to define and document requirements.
  • Developed project statements, deliverables and timelines for project assignments that met business objectives.

Management Trainee

Genpact
Jaipur
02.2012 - 06.2015
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Analyzed customer feedback to identify areas for improvement.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Education

MBA - Human Resources Management

Rajasthan Technical University
Rajasthan Technical University
07.2010 - 06.2012

Masters Of Business Administration - Business Administration

Rajasthan University
Department Of Commerce
05.2008 - 05.2010

Skills

    Teambuilding

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Accomplishments

  • Achieved extra mile award by completing an additional task with accuracy and efficiency.

Certification

Certified scrum master by Scrum Alliance

Timeline

Certified scrum master by Scrum Alliance

12-2022

Operations Manager

Fitso By Cult Fit
03.2021 - 08.2022

Trainer

Cult Fit
04.2018 - 05.2019

Fitness Consultant

Good To Great Sports Academy
06.2017 - 04.2018

Junior Manager

AIG
06.2015 - 01.2017

Management Trainee

Genpact
02.2012 - 06.2015

MBA - Human Resources Management

Rajasthan Technical University
07.2010 - 06.2012

Masters Of Business Administration - Business Administration

Rajasthan University
05.2008 - 05.2010

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Nidhi Choudhary Manager Operations