Nidhi Dayal
Senior Associate
Noida
Summary
Experienced with over 5 years of experience . Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking cloud engineer position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Associate Technology
Kohler
Noida
02.2020 - Current
- Configured copiers and printers for network connections to allow wireless and network printing.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Maintained inventory for computers, other technology equipment and software.
- Set up network drives to allow staff to share and access files.
- Set up new computers and related equipment and configured new computers for network and internet access.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Associate
Wipro
Kolkata
03.2016 - 08.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Defined work plans in alignment with stakeholder requirements.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
Bachelor of Science - Computer Science
Konark Institute of Science & Technology
Bhubaneswar, Odisha 12.2010 - 11.2014
Skills
MS Office
Active Listening
Flexible and Adaptable
Teambuilding
Written Communication
Good Telephone Etiquette
Dependable and Responsible
Analytical and Critical Thinking
Timeline
Senior Associate Technology
Kohler
02.2020 - Current
Senior Associate
Wipro
03.2016 - 08.2019
Bachelor of Science - Computer Science
Konark Institute of Science & Technology
12.2010 - 11.2014