NIDHI DEY
CUSTOMER CARE MANAGER
Summary
Dynamic Customer Service Manager with a proven track record at Professional Couriers, excelling in complaint resolution and customer relationship management. Adept at enhancing customer satisfaction through exceptional problem-solving and relationship-building skills, resulting in improved retention rates. Strong communicator with a commitment to delivering outstanding service and fostering client loyalty.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Manager
Professional Couriers
01.2024 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Took ownership of customer issues and followed problems through to resolution.
AIR TICKETING
Visa
05.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Medical Receptionist
Medi Care
02.2019 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Bachelor of Arts -
Kailpodo Vidhayala
Siliguri, India 04.2001 -
High School Diploma -
LIME LIGHT HIGH SCHOOL
Siliguri, India04-2017
Skills
Customer service
Timeline
Customer Service Manager
Professional Couriers
01.2024 - Current
AIR TICKETING
Visa
05.2022 - 12.2023
Medical Receptionist
Medi Care
02.2019 - 12.2021
Bachelor of Arts -
Kailpodo Vidhayala
04.2001 -
High School Diploma -
LIME LIGHT HIGH SCHOOL