Nidhi Dhanola
New Delhi
Summary
A highly motivated team player with excellent verbal and written communication skills, strong analytical capabilities, and problem-solving expertise. Seeking a dynamic role in a progressive organization that allows me to utilize my social, analytical, and behavioral skills, while continuously expanding my knowledge. With a background in credit checking, collections, and reporting, I bring sound judgment, a bachelor’s degree in commerce, and an MBA to the table.
Overview
6
6
years of professional experience
Work History
Associate
Publicis Resources
Gurugram
03.2022 - Current
- Oversee daily monitoring of customer portfolios, proactively track overdue accounts, and address payment delays and open queries to maintain overdue ratios within the Service Level Agreement (SLA)
- Ensure timely invoicing, collections, and reconciliation of outstanding accounts
- Assess creditworthiness of new and existing customers to mitigate financial risk
- Manage customer remittance deductions and reconcile short payment claims by reviewing contracts and collaborating with account managers
- Reconcile vendor accounts, process claims, and provide weekly overdue reports to management
- Prepare and present key performance indicator (KPI) reports on collections and disputes to management and clients during monthly calls
- Collaborate with the finance team to assist in monthly and year-end closing processes
- Collaborated with legal teams and external agencies for complex debt resolution cases
- Assess creditworthiness of new and existing customers to mitigate financial risk
Senior Analyst
American Express India Private Limited
Gurugram
10.2021 - 02.2022
- Investigated and monitored credit card accounts and dispute cases for fraudulent activity, focusing on accuracy and attention to detail
- Manage a portfolio of 200+ customer disputes monthly, related to credit card transactions, loans, and account issues, achieving a 95% resolution rate within SLAs
- Collaborated with merchants and cardholders to resolve service issues and fraudulent or unauthorized activities
- Collaborated with legal, compliance, and operations teams to ensure all dispute resolutions comply with regulatory requirements
- Conducted thorough investigations of suspicious accounts and maintained accurate documentation and databases for reporting purposes
- Maintained accurate records of all dispute investigations, preparing detailed reports for senior management and regulatory audits
Financial Analyst
IBM India Pvt Ltd
Gurugram
04.2019 - 07.2021
- Managed credit checking, collections, and reporting for over 300 Mid-Market and APAC accounts, identifying outstanding receivables and resolving queries
- Prepared analytical reports and provided actionable insights to management
- Led process improvements in deduction and settlement management and collaborated with teams for reporting and workforce management data
- Assisted in developing and implementing collection strategies that improved cash flow and reduced overdue accounts
- Handled customer calls, processed payments and refunds, and conducted reconciliations, ensuring minimal turnaround time for resolution
- Supported month-end close processes, ensuring accurate revenue recognition and account reconciliations
Education
Proficiency Certificate in Financial Mangement
Institute of Management Technology
Ghaziabad12-2022
Master of Business Administration - Banking and Finance
Symbiosis Centre for Distance Learning
Pune01.2021
Bachelor of Commerce - Honors
Delhi University
New Delhi01.2018
Skills
- Microsoft Excel
- Accounting Software Oracle/SAP
- Negotiation & Settlement Strategies
- Organizational skills
- Financial Reporting & Documentation
- Customer Communication & Retention
- Dispute Resolution and Mediation
- Credit Management
- Delinquency Management
- Reconciliation
Languages
- English
- Hindi
Disclaimer
I, Nidhi Dhanola, hereby declare that the above information is true and accurate to the best of my knowledge.
Professional Highlights
- Created and streamlined reporting formats that reduced meetings from weekly to monthly.
- Conducted a seminar on 'Handling Stress at Work' and received recognition as the best presenter.
- Played a key role in the integration of a new Enterprise Resource Planning (ERP) system, streamlining the invoicing, collections, and reporting processes, and reducing manual errors.
- Streamlined the collections process and implemented a new follow-up system, reducing Days Sales Outstanding (DSO) from 70 days to 30 days in just two months.
- Recognized by management for consistently exceeding monthly collection targets and maintaining an error-free record in accounts reconciliation.
Personal Information
- Father's Name: Mr. Karan Singh
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Debutant of the Year at IBM.
- Received reward money for meeting collection targets at IBM
- Rewarded bonus money for achieving collection targets consecutively for 2 years at Publicis Resources.
- Streamlined collection procedures, improving recovery efficiency.
Timeline
Associate
Publicis Resources
03.2022 - Current
Senior Analyst
American Express India Private Limited
10.2021 - 02.2022
Financial Analyst
IBM India Pvt Ltd
04.2019 - 07.2021
Proficiency Certificate in Financial Mangement
Institute of Management Technology
Master of Business Administration - Banking and Finance
Symbiosis Centre for Distance Learning
Bachelor of Commerce - Honors
Delhi University
Similar Profiles
Venkatesh PonrajVenkatesh Ponraj
Senior Associate at Publicis ResourcesSenior Associate at Publicis Resources
Abhishek KumarAbhishek Kumar
Power BI Developer at Publicis ResourcesPower BI Developer at Publicis Resources
Bhushan PopliBhushan Popli
Associate IT Local Support L2. at Publicis ResourcesAssociate IT Local Support L2. at Publicis Resources