NIDHI DWIVEDI
Assistant Manager
Gurugram,Delhi
Summary
Experienced Assistant Manager with 10+ years in leadership and team development. Proficient in mentoring new team members, enforcing company policies, delivering top-quality service, and meeting performance targets. Decisive and personable, excelling at problem-solving and conflict resolution.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Genpact
Gurugram
05.2021 - Current
- Understanding Contract Management Contract creation and Pricing issues in system
- Supervisor of contract management team and did the transition in 2021
- Assisting team in interpreting the clauses of the contracts and setting up the billing
- Supervising contract management team - 10-12 people
- Responsible of appraisals, reporting, SLA calculation, FTE calculation
- Conducting monthly one-o-one's and reviewing performance metrics
- Provide support to team in resolving billing disputes and chargeback issues with customers and internal stakeholders
- Provide and manage related AR reporting for KPIs and other performance metrics
- Managing internal and external relationships with key clients
- Maintaining documentation for compliance reporting and audit checks
- Mentoring team members to enhance professional development and accountability in workplace
- Implementing lean ideas in the current process
- Helping team to think out of box and apply for lean and GB Projects
- Generating repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helping with planning schedules and delegating assignments to meet coverage and service demands Increased employee performance and job satisfaction to strengthen retention and engagement
- Established team priorities-maintained schedules and monitored performance
- Evaluating employee performance and conveying constructive feedback to team so that they can improve skills
- Defining clear targets and objectives for the daily in team huddles
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Streamlined contract management processes by implementing efficient tracking systems and organizational strategies.
Business Analyst
Wipro Limited
Gurugram
01.2020 - 01.2021
- Experience with Contract Setup, Contract Management
- Experience with Revenue Recognition
- Experience with Invoice, Billing and Revenue generation process
- Managing big Client Portfolio
- Maintain Client relationships and single point of contact for an issue
- Supporting all team members and collaborating with them closely and keeping an eye on the task they perform
- Involving with higher management in team discussions
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
- Negotiated favorable payment terms with vendors, enhancing cash flow management for the company.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
- Supported month-end close activities by preparing journal entries related to revenue recognition adjustments.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Analyzed client contracts to ensure accurate billing as per agreed terms, minimizing disputes and maintaining positive relationships.
Analyst
Publicis Sapient
01.2019 - 01.2020
- Committed, detail oriented, self-starter with strong problem solving and interpersonal skills
- Excellent communication skills to clearly and accurately convey complex metrics and analysis to internal teams and all levels of management
- Handling India Mumbai FP&A and maintaining all the vendor schedules and Accruals
- Forecasting the budget, Commit numbers
- Ad-hoc analysis and reporting to all levels of management
- Analysis of Actual results versus forecasted/projected financials
Process Developer
Mercer India
11.2014 - 05.2019
- Research done to validate our client record through external websites and applications to gather and validate client information Also responsible to impart training to new hires
- Monthly Internal team audit task need to be handled
- Team will be responsible for proactively maintaining client data which supports various lines of business
- Preparing monthly Root Cause Analysis) and educating team regarding the internal errors
- Coordinating with clients and upper management in case of any process escalation reported
- Regular sessions taken by me to work on Process improvement ideas and helping team to enhance their knowledge by giving regular sessions related to changes in process
- Responsible for updating Standard Operating Procedures and workflows
- Provide timely updates to supervisor and onshore counterparts
Associate
Integreon
10.2013 - 11.2014
- Administered the creation of new client records and their respective cases as well as the subsequent maintenance of those records
- Executed tasks under the defined turnaround time to achieve the agreed service levels with a very high standard of accuracy and attention to detail
- Implemented strategic measures to bring improvement in quality standards by escalating the risk factors as appropriate
- Performed data cleansing and data validation from time to time to keep the data current and relevant to the clients
Education
Bachelor of Commerce - Commerce
Kanpur University
08.2013
10TH AND 12TH - Commerce
I.C.S.E Board
04.2001 - 04.2010
Skills
Contract Management
Invoicing
Billing
Monitoring
Problem Solving
People Manager
Operational Excellence
Operations Management
Building Monitoring
Hiring and Onboarding
Process Development and Streamlining
Mentoring
Websiteportfolioprofiles
LinkedIn, https://www.linkedin.com/in/nidhi-dwivedi-b15a8956
Certification
Lean Certified
Timeline
Lean Certified
07-2024
Assistant Manager
Genpact
05.2021 - Current
Business Analyst
Wipro Limited
01.2020 - 01.2021
Analyst
Publicis Sapient
01.2019 - 01.2020
Process Developer
Mercer India
11.2014 - 05.2019
Associate
Integreon
10.2013 - 11.2014
10TH AND 12TH - Commerce
I.C.S.E Board
04.2001 - 04.2010
Bachelor of Commerce - Commerce
Kanpur University