Nidhi Jain
Customer Support
Mumbai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Relation position. Ready to help team achieve company goals.
Experienced Customer Executive with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Helpdesk Executive
Minivel Service
Mumbai
05.2022 - Current
- Managed high levels of call flow and responded to customer support needs.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Maintained and updated all customer service database.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
Account Executive
Forever Living Products
Mumbai
12.2018 - 05.2022
- Gained understanding of goals, objectives and processes to meet client business needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Administrative Assistant
Kiran Class
Mumbai
11.2016 - 12.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed relational database to store information for reference, reporting and analysis.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Interacted with vendors to purchase and set up equipment and services.
Education
SSC - School
Duruelo Convent High School
Bandra West 03.2012 - 03.2013
HSC - Higher Study
Mithibai Motiram Kundnani
Mumbai 04.2013 - 02.2015
Bachelor Of Commerce - Commerce
Mithibai Motiram Kundnani College
Bandra West 03.2015 - 05.2018
MBA In Banking And Finance (Distant) - Banking
NMIMS
Mumbai 06.2021 - Current
Skills
Client relationship management
Certification
Financial marketing
Timeline
Helpdesk Executive
Minivel Service
05.2022 - Current
MBA In Banking And Finance (Distant) - Banking
NMIMS
06.2021 - Current
Account Executive
Forever Living Products
12.2018 - 05.2022
Administrative Assistant
Kiran Class
11.2016 - 12.2018
Bachelor Of Commerce - Commerce
Mithibai Motiram Kundnani College
03.2015 - 05.2018
HSC - Higher Study
Mithibai Motiram Kundnani
04.2013 - 02.2015
SSC - School
Duruelo Convent High School
03.2012 - 03.2013
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