Nidhi Jain
ASSOCIATE MANAGER
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Customer Relation position. Ready to help team achieve company goals. Experienced Customer Executive with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Associate Manager, CFMU Department
IndusInd Bank
07.2023 - 12.2024
- Kept records accurate of all the cases with reporting requirements.
- Report FMR 1 (fraud cases) in XBRL and CIMS Portal of RBI.
- Report FRM 4 in XBRL and CIMS quarterly.
- Report C-SITE (quarterly) in Daksh portal of RBI.
- Reporting CPFIR in Daksh portal of RBI.
- Reporting changes in cases through FUA in XBRL.
- Oversaw training and onboarding process for all newly hired employees in the team.
Helpdesk Executive
Minivel Service
05.2022 - 01.2023
- Managed high levels of call flow and responded to customer support needs.
- Maintained and updated all customer service database.
- Managed customers' expectations of support in order to provide positive user experiences.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Planned and executed events and marketing programs to increase qualified leads.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
Account Executive
Forever Living Products
12.2018 - 05.2022
- Gained understanding of goals, objectives and processes to meet client business needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Education
Master's degree - Banking and Finance
Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai, Maharashtra 06.2021 - 01.2024
Bachelor's degree - Commerce
Smt. MMK College of Commerce and Economics
Mumbai, Maharashtra 03.2015 - 05.2018
Skills
Hardworking
Microsoft Office
Time management
Workload management
Customer service
Timeline
Associate Manager, CFMU Department
IndusInd Bank
07.2023 - 12.2024
Helpdesk Executive
Minivel Service
05.2022 - 01.2023
Master's degree - Banking and Finance
Narsee Monjee Institute of Management Studies (NMIMS)
06.2021 - 01.2024
Account Executive
Forever Living Products
12.2018 - 05.2022
Bachelor's degree - Commerce
Smt. MMK College of Commerce and Economics
03.2015 - 05.2018
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