NIDHI Jhamb

Team Leader with over 6 years of experience in Customer Service Operations, adept at boosting team performance by leveraging individual strengths and implementing creative strategies. I believe in understanding the strengths and weaknesses of each team member to boost their morale and drive optimal performance. I take a proactive and creative approach to ensure employee satisfaction, paying close attention to even the smallest concerns. Encouraging team members to recognize and leverage their strengths is key to fostering a high-performing environment. I also prioritize adherence to company policies, addressing issues with clear action plans after multiple feedback sessions. By setting clear targets, monitoring performance, and ensuring open communication, I guide the team towards collective success.