Nidhi Joshi
Haldwani
Summary
Proactive and versatile professional with an adaptive approach towords problem-solving and resolution. I behold a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced employment advisor with background in specialized career counseling, job market analysis and resume building strategies with excellence in communication skills effectively supporting clients in achieving career growth. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Employment Advisor Handling Sales & Marketing
Whiteslips Global Service Pvt Ltd
Bangalore
12.2022 - 09.2024
- Developed and implemented strategic sales plans to increase revenue and market share.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Achieved monthly, quarterly, and annual volume and revenue targets by understanding product solutions, pricing packages, and go-to-market strategies to sell to the client base.
- Identified new business opportunities through research, customer feedback, and industry analysis.
- Contacting potential and existing customers.
- Negotiated/closed deals and handled complaints or objections.
Partner Management In Client Handling
G7 Teleservices Pvt Ltd
Remote
07.2020 - 03.2022
- Identified and developed new customer accounts through cold calling and lead generation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of customer interactions, inquiries, and follow-up activities.
- Utilized Massist CRM software systems to track progress toward sales goals.
- Researched industry trends to determine opportunities for increased sales revenue.
- Developed strategies to increase market share within the existing client base.
Client Support Specialist
Call 2 Connect
Noida
10.2019 - 03.2020
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Monitored incoming emails from customers regarding technical problems or product inquiries.
- Diagnosed technical problems and communicated solutions to customers.
- Updated client data and provided contact details to key stakeholders.
Education
Bachelor Of Business Administration -
Kumaun University
Nainital, India01.2018
Skills
- Communication
- Sales Development
- Negotiation Skills
- Product Knowledge
- Lead Generation
- CRM Software Proficiency
- Revenue Generation Strategies
- Client Relationship Management
- Closing Deals
- Adaptability
- Presentation Skills
- Strategic Planning
Websites
Accomplishments
- Contributed to the company being awarded "Employer of the year" for outstanding employee satisfaction and retention.
Timeline
Employment Advisor Handling Sales & Marketing
Whiteslips Global Service Pvt Ltd
12.2022 - 09.2024
Partner Management In Client Handling
G7 Teleservices Pvt Ltd
07.2020 - 03.2022
Client Support Specialist
Call 2 Connect
10.2019 - 03.2020
Bachelor Of Business Administration -
Kumaun University
Similar Profiles
Vinu Radha KrishnanVinu Radha Krishnan
Senior Engineer at Quest Global Engineering Service Pvt. Ltd.Senior Engineer at Quest Global Engineering Service Pvt. Ltd.
Richlin Vivegha S N RRichlin Vivegha S N R
L2 - Senior Process Expert at Maersk Global Service Centres Pvt. Ltd.L2 - Senior Process Expert at Maersk Global Service Centres Pvt. Ltd.
Manish BhaskaranManish Bhaskaran
Invoice Quality Execution Manager at Maersk Global Service Centres India Pvt Ltd.Invoice Quality Execution Manager at Maersk Global Service Centres India Pvt Ltd.