Nidhi Khanna

Innovative and resourceful experience in Travel/Airline Products with an eye for Process improvements,
Project handling, and Product Delivery. As a Customer Success Specialist and Supportive Senior Operation
Manager with 20 years of experience leading teams.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

.

• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Resolved problems, improved operations and provided exceptional service.

• Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
• Conducted thorough research on destinations, accommodations, and transportation options for optimal client experience.
• Resolved issues promptly during trips while maintaining a professional demeanor under pressure situations.
• Collaborated with team members to develop new products and services, enhancing overall offerings for clients.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
• Maintained detailed records of client interactions in CRM systems to optimize future communications efforts and enhance loyalty-building initiatives.