Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NIDHI KHURANA

Patiala
NIDHI KHURANA

Summary

Results-oriented Business Owner focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Results-driven customer relationship with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

10
years of professional experience
5
years of post-secondary education

Work History

Redline Enterprises
Patiala

Business Owner
10.2017 - Current

Job overview

  • Achieved sales goals and increased revenue and profits for a store through effective strategy development and organizational leadership
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

Idea Cellular Limited
Patiala

Front Desk Executive
04.2016 - 03.2017

Job overview

  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Marketed additional products and services that would complement customers' current offerings and add value
  • Described product and service details to customers to provide information on benefits and advantages
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Documented all customer inquiries and comments thoroughly and quickly
  • Responded to all customer inquiries thoroughly and professionally.

Vodafone Mobile Services Limited
Patiala

Customer Service Executive
11.2014 - 04.2016

Job overview

  • Marketed additional products and services that would complement customers' current offerings and add value
  • Described product and service details to customers to provide information on benefits and advantages
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Documented all customer inquiries and comments thoroughly and quickly
  • Responded to all customer inquiries thoroughly and professionally.

Lal Bahadur Shastri School Of Nursing Marwa Kalan

Accounts Assistant
09.2013 - 08.2014

Job overview

  • Verified data integrity and accuracy
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Entered details such as payments, account information and call logs into system
  • Analyzed departmental documents for appropriate distribution and filing.

Education

MLN College
Yamuna Nagar

Bachelor Of Commerce from Financial Accounting, Business Management
04.2008 - 04.2011

University Overview

Guru Nanak Girls College
Yamuna Nagar

Master Of Commerce from Marketing Management And Research
05.2011 - 05.2013

University Overview

Skills

Customer relationsundefined

Timeline

Business Owner
Redline Enterprises
10.2017 - Current
Front Desk Executive
Idea Cellular Limited
04.2016 - 03.2017
Customer Service Executive
Vodafone Mobile Services Limited
11.2014 - 04.2016
Accounts Assistant
Lal Bahadur Shastri School Of Nursing Marwa Kalan
09.2013 - 08.2014
Guru Nanak Girls College
Master Of Commerce from Marketing Management And Research
05.2011 - 05.2013
MLN College
Bachelor Of Commerce from Financial Accounting, Business Management
04.2008 - 04.2011
NIDHI KHURANA