Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NIDHI KHURANA

Patiala
NIDHI KHURANA

Summary

Results-oriented Business Owner focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Results-driven customer relationship with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

10
years of professional experience
5
years of post-secondary education

Work History

Redline Enterprises
Patiala

Business Owner
10.2017 - Current

Job overview

  • Achieved sales goals and increased revenue and profits for a store through effective strategy development and organizational leadership
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

Idea Cellular Limited
Patiala

Front Desk Executive
04.2016 - 03.2017

Job overview

  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Marketed additional products and services that would complement customers' current offerings and add value
  • Described product and service details to customers to provide information on benefits and advantages
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Documented all customer inquiries and comments thoroughly and quickly
  • Responded to all customer inquiries thoroughly and professionally.

Vodafone Mobile Services Limited
Patiala

Customer Service Executive
11.2014 - 04.2016

Job overview

  • Marketed additional products and services that would complement customers' current offerings and add value
  • Described product and service details to customers to provide information on benefits and advantages
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Documented all customer inquiries and comments thoroughly and quickly
  • Responded to all customer inquiries thoroughly and professionally.

Lal Bahadur Shastri School Of Nursing Marwa Kalan

Accounts Assistant
09.2013 - 08.2014

Job overview

  • Verified data integrity and accuracy
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Entered details such as payments, account information and call logs into system
  • Analyzed departmental documents for appropriate distribution and filing.

Education

MLN College
Yamuna Nagar

Bachelor Of Commerce from Financial Accounting, Business Management
04.2008 - 04.2011

University Overview

Guru Nanak Girls College
Yamuna Nagar

Master Of Commerce from Marketing Management And Research
05.2011 - 05.2013

University Overview

Skills

Customer relationsOperations ManagementFinancial managementBusiness developmentBusiness planningBusiness operationsBusiness administrationStrategic planning

Staffing oversight

Financial Management

Customer Relations

Inventory management

Relationship building

Effective leader

Consulting

Project Management

Timeline

Business Owner
Redline Enterprises
10.2017 - Current
Front Desk Executive
Idea Cellular Limited
04.2016 - 03.2017
Customer Service Executive
Vodafone Mobile Services Limited
11.2014 - 04.2016
Accounts Assistant
Lal Bahadur Shastri School Of Nursing Marwa Kalan
09.2013 - 08.2014
Guru Nanak Girls College
Master Of Commerce from Marketing Management And Research
05.2011 - 05.2013
MLN College
Bachelor Of Commerce from Financial Accounting, Business Management
04.2008 - 04.2011
NIDHI KHURANA