Nidhi Kulkarni

Oversee daily operations at multiple Awfis centres and manage four centres at RCity Ghatkopar.

Facilitated customer relationship management to enhance client engagement and retention.

Coordinated with internal teams and vendors to uphold operational standards across all processes.

Addressed customer inquiries with precision and maintained exceptional service standards.

Assisted in revenue generation initiatives.
Supported maintenance efforts across workplace environments.
Coordinated churn data and renewals for various centres.

• Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
• Implemented feedback from guest surveys to improve service quality and guest experience.
• Handled reservation inquiries via phone, email, and in-person, securing bookings with accuracy.
• Identified and resolved customer needs promptly and efficiently.
• Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.

Directed guest relations and front office operations to cultivate exceptional guest experiences.

Managed guest inquiries and resolved complaints with professionalism and efficiency.

Enhanced collaboration with cross-functional teams to streamline operational efficiency.

Uphold high hospitality and customer service standards to enhance guest experience.

• Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
• Updated guest profiles with preferences and feedback, personalising future stays.
• Implemented feedback from guest surveys to improve service quality and guest experience.
• Handled reservation inquiries via phone, email, and in-person, securing bookings with accuracy.