Nidhi Kumari Jha
Bhubaneswar
Summary
IT professional with 5 years of experience across technical support, Salesforce administration, configuration, testing, user support, and documentation in software environments. Experience includes issue handling, user assistance, CRM configuration, testing business workflows, and coordinating with internal teams to support smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support / Configuration / Application Support
Bipros
Bhubaneswar
08.2023 - Current
- Facilitated business application support through configuration testing and user assistance activities.
- Delivered user training and support to enhance system adoption and effective usage.
- Configured and improved CRM processes for accurate data management and workflow alignment.
- Collaborated with internal teams to validate software changes and resolve issues.
- Assisted in creating documentation for system process flows and operational support.
- Supported troubleshooting of application issues to ensure smooth platform usage.
Education
MCA - Computer Application
GITA Autonomous College
Bhubaneswar01.2021
BCA - Computer Application
Sambalpur University, DDCE
01.2016
Certificate of Higher Education - HSC
Belpahar English Medium School
Jharsuguda01-2013
Skills
- Technical support and user issue resolution
- Application configuration and system support
- Salesforce administration and CRM process support
- Manual testing, bug tracking, and validation of business workflows
- User training, documentation, and knowledge sharing
- Ticket handling, troubleshooting, and stakeholder coordination
- Tools and technologies: Salesforce, Java, JavaScript, MySQL, Postgres, Git, Jenkins, VS Code, and IntelliJ
Projects Experience
Salesforce Platform Support
🔹 Enhanced Salesforce-based portals through effective management of custom objects, reports, and dashboards.
- Streamlined the design of page layouts and record types, optimising user experience with formula fields.
- Achieved robust data handling and security compliance, driving improvements in business process automation.
Salesforce Platform Support
- Worked on Salesforce-based portals involving custom objects, reports, dashboards, record types, page layouts, and formula fields.
- Supported data handling, security considerations, and business process automation.
Data Logging and Monitoring Project
- Contributed to a project that captured and transferred equipment data to a central server for operational monitoring.
- Supported validation of data flow and business usage requirements.
Certification
- Salesforce Administrator
- Project Management
- Prompt Engineering
Websites, Portfolios and Profiles
http://www.linkedin.com/in/nidhi-jha-28479217b
Languages
English
Proficient
C2
Hindi
Proficient
C2
Odia
Advanced
C1
Hobbies and interests
- Exploring new technologies (e.g., microservices, cloud, AI tools)
- Solving puzzles (logic, Sudoku, chess)
- Reading tech blogs / industry trends
- Attending webinars / tech meetups
Timeline
IT Support / Configuration / Application Support
Bipros
08.2023 - Current
MCA - Computer Application
GITA Autonomous College
BCA - Computer Application
Sambalpur University, DDCE
Certificate of Higher Education - HSC
Belpahar English Medium School