NIDHI LADIA
Kolkata
Summary
To work in a motivational environment where I can contribute significantly to the organization and simultaneously nurture my professional and social skills. Multilingual professional with proven success communicating project status updates and engaging partners in effective relationships. Focused employee actively involved in data analytics and requirements gathering.
Overview
4
4
years of professional experience
Work History
Senior System Analyst
Qualtech Edge
04.2022 - Current
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Identified areas that could be improved through specific processes and addition of new software.
- Utilized different methods to troubleshoot software and hardware issues.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Participated in risk assessment analysis for Lending products, applying standard change control procedures to minimize inherent liability in software releases.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
System Analyst
Qualtech Edge
04.2021 - 03.2022
- Investigated system issues and implemented resolutions to reduce downtime.
- Optimized core processes to improve business performance and operational agility.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Developed diagrams to describe and lay out logical operational steps.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business requirements to create focused solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Organized system operating procedures to strengthen controls.
- Provided client support on system operation and troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Defined and documented scope of projects for distribution to team.
- Established specifications and coordinated production with software programmers.
- Gathered requirements and performed gap analysis through design workshops with users.
Associate System Analyst
Qualtech Edge
07.2019 - 03.2021
- Provided client support on system operation and troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Defined and documented scope of projects for distribution to team.
- Established specifications and coordinated production with software programmers.
- Developed diagrams to describe and lay out logical operational steps.
- Monitored employee tasks to gauge business functions and inefficiencies.
Education
B. Tech - Electronics and Communication Engineering
B. P. Poddar Institute of Management And Technology
Kolkata2019
12th -
Our Lady Queen Of The Mission School, ISC
Kolkata2015
10th -
Welland Gouldsmith School, ICSE
Kolkata2013
Skills
- Client Training Delivery
- Customer Handling
- Production Support
- User Acceptance Testing (UAT)
- Maintaining Quality Assurance Standards
- Business Recordkeeping
- Train Users
- Basic SQL Server Database
- Documentation - BRD, FSD, Test Cases, Flow Diagram
- Project Management
- Team Support
Hobbies
Cooking
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Senior System Analyst
Qualtech Edge
04.2022 - Current
System Analyst
Qualtech Edge
04.2021 - 03.2022
Associate System Analyst
Qualtech Edge
07.2019 - 03.2021
B. Tech - Electronics and Communication Engineering
B. P. Poddar Institute of Management And Technology
12th -
Our Lady Queen Of The Mission School, ISC
10th -
Welland Gouldsmith School, ICSE
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