Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Nidhi Nimkar

Nidhi Nimkar

Procurement Specialist | 11+ Years in Operations & Vendor Support
Ghaziabad

Summary

Experienced Procurement Assistant Manager with over 11+ years of expertise in procurement operations, vendor and user support. Skilled in PeopleSoft, match exception resolution, and dental procurement. Known for operational excellence, leadership, and client satisfaction. Strong background in training, process improvement, and cross-functional team management. Recognized with multiple client appreciations and awards.

Overview

14
14
years of professional experience
6
6
Certifications

Work History

Assistant Manager – Procurement Support

Genpact India Pvt. Ltd.
01.2022 - Current
  • Primary helpdesk contact for procurement queries via PeopleSoft.
  • Delivered training sessions and created user guides for procurement systems.
  • Managed vendor onboarding and updates, ensuring compliance and accuracy.
  • Resolved match exceptions between POs, invoices, and receipts.
  • Specialized in dental procurement, overseeing evaluation and approval processes.
  • Maintained high service levels with zero escalations, and multiple client recognitions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Management Trainee

Genpact India Pvt. Ltd.
01.2019 - 01.2021
  • Created SOPs for newly transitioned processes.
  • Led a team of 12-members in provider services, managing production and quality.
  • Handled team productivity and attendance.
  • Analyzed monthly client reports for governance calls.
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.

Process Developer / ETM / Process Associate

Genpact India Pvt. Ltd.
01.2012 - 01.2018
  • Led an 8-member team in global claims.
  • Maintained productivity dashboards and performance sheets.
  • Worked across multiple teams, adapting to varied workflows.
  • Part of the pilot batch for the Customer Service Team, resolving email queries.
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Experience in the UK claims process.
  • Developed new processes for increased production capacity and improved product quality.

Education

Bachelor - Bachelor of Business Administration

Jamia Hamdard University
New Delhi
04.2001 -

Skills

  • Purchase Order Management
  • Vendor Onboarding & Management
  • Match Exception Resolution
  • Dental Procurement SME
  • Training & Development
  • PeopleSoft & DocuSign
  • Operations management
  • Team leadership
  • Employee performance evaluations
  • Cost reduction
  • Problem-solving
  • Customer service

Certification

Lean Six Sigma – Green Belt (Trained & Tested)

Timeline

Assistant Manager – Procurement Support

Genpact India Pvt. Ltd.
01.2022 - Current

Management Trainee

Genpact India Pvt. Ltd.
01.2019 - 01.2021

Process Developer / ETM / Process Associate

Genpact India Pvt. Ltd.
01.2012 - 01.2018

Bachelor - Bachelor of Business Administration

Jamia Hamdard University
04.2001 -

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Nidhi NimkarProcurement Specialist | 11+ Years in Operations & Vendor Support