Nidhi Oza
Sanand
Summary
An innovative and ambitious Airlines Ticketing with knowledge in Ticketing, Communicator, Problem solver and Sound knowledge of various cultures and language Skills that include English, Hindi and Gujarati.
To work in a growth oriented & learning environment this can help me to enhance my skills, knowledge & to contribute effectively, efficiently towards the growth of the Organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Fraud Investigator
Ttec
01.2020 - Current
- Expertise in handling 20+ frauds posing risk to user's payment, account security, listing integrity & company's regulatory & standard enforcement policy. Successfully met client Quality & AHT targets.
- Helped the process at the time when quality scores were dipping by analyzing the data.
Senior Process Associate
Medusind Solutions
02.2015 - 01.2020
- Outbound calls company Us Insurance. Verification of Benefits of Patients. Work as a third party. Handle team members. Dental department eligibility and verification work. Responsibility of team members to make maximum calls and achieve targets.
- Also worked in Radiology department for the claims work.
Customer Service Account Executive
Make My Trip (Motif InfoTech Pvt. Ltd.) BPO
05.2010 - 02.2011
- Issuing International and Domestic tickets on Amadeus, Galileo & Abacus
- Reissuing & Refund International & Domestic tickets on Amadeus, Galileo & Abacus
- Attending telephone calls and customer queries related to ticketing and sending fare details.
- Planning route and computing the airline ticket cost making use of the company schedules and online rate books
- Decoding the data on tickets to ascertain destination and marking tickets
- Answering customer inquiries for flight schedules, reservations and cancellations
- Answering the queries of the passengers regarding the arrival and departure of the flights
- Handling phone calls and answering to the queries of the customers
Front Office Assistant
Cambay Grand Hotel
04.2010 - 05.2010
- Back Office calls. Handle customers’ on calls.
- Five star
Education
Master of Arts - psychology
Gujarat University
Gujarat University01.2023
Bachelor of Arts - psychology
Gujarat University
01.2021
H.S.C - undefined
Samarth High School
Ahmadabad01.2009
S.S.C - undefined
Samarth High School
Ahmedabad01.2007
High School Diploma -
Diploma in Aviation, Hospitality & Travel Management – Frank
Ahmedabad, India04-2009
Skills
- Internet, Excel, Outlook
- AML compliance
- Fraud detection techniques
- Fraud prevention strategies
- Investigation techniques
- Fraud prevention
EXTRA CURRICULAR ACTIVITIES
Obtained many certificates in drawing competition. Working as a freelancer in to Modelling. Worked in Balaji Telefilms. Having own firm "Helping Stray" Feeding stray animals on weekends. It's a social work. Have done many shoots like Kazo, Asopalav, and different new brands in Ahmedabad.
Certification
- Completed Course in Aviation, Hospitality and Travel Management from Frankfinn Institute of Airhostess Training, Ahmadabad.
- Obtained certificate in Aviation, Hospitality & Travel Mgt by Frankfinn.
- Obtained certificate of Amadeus.
- Obtained certificate of in flight training of JET AIRWAYS.
- Obtained certificate of JOB ASSISTANCE of Frankfinn.
- Obtained scope certificate in level A1.
- Obtained certificate in BBC English.
- Obtained Level three certificate in Hindi & level two certificates In Sanskrit language.
PERSONAL INFORMATION
English
Hindi
Gujarati
Marathi
Timeline
Senior Fraud Investigator
Ttec
01.2020 - Current
Senior Process Associate
Medusind Solutions
02.2015 - 01.2020
Customer Service Account Executive
Make My Trip (Motif InfoTech Pvt. Ltd.) BPO
05.2010 - 02.2011
Front Office Assistant
Cambay Grand Hotel
04.2010 - 05.2010
H.S.C - undefined
Samarth High School
S.S.C - undefined
Samarth High School
Master of Arts - psychology
Gujarat University
Bachelor of Arts - psychology
Gujarat University
High School Diploma -
Diploma in Aviation, Hospitality & Travel Management – Frank
PERSONAL INFORMATION
Reading, Painting, Sketching, Feeding Animals, Numerology, Fitness & Listening music.
DECLARATION
I here by declare that the above written particular agree true to the best of my knowledge and belief. DATE: PLACE: Ahmedabad Yours Truly, (Nidhi Oza)
Section name
TO,
THE HUMAN RESOURCE MANAGER,
Sub: - Application for the post of “Sr. Analyst”
Dear Sir, With reference to the subject post, I have got the information from reliable sources, and I am keen to apply for the post.
A copy of my detailed CV is enclosed for your necessary perusal. I hope you will find me suitable.
Thank You,
Regards- Nidhi Oza.
- Address: E-602, Ashtavinayak Residency, Near Radhey Skyline, Eklingji Road, Sanand, Ahmedabad – 382110 INDIA.
- Mobile No - (91 + 9594624106 , +91 9825460990)
- E-mail: - nidhioza7@gmail.com
Painting, Feeding Stray Animals, Reading Books.
From childhood I have achieved my certification in Painting & being an Animal Lover I feed 40 dogs and Cats Every alternative Day, I run my firm since 7 years & it non profit organization. Book has been always part of my journey as I got one line from my Grand father No one is your best Friend but your books are your best friend.