Nidhi Pandey
Mumbai
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to a new environment. Thrives under pressure and consistently earned recognition for work quality and speed.
Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture
Mumbai
09.2019 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Used approved scripts to de-escalate angry customers during chat.
- Answered customer inquiries via chat.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Chemistry
Swami Vivekanand College of Arts, Science & Com
Chembur, Mumbai04-2019
Skills
- Social perceptiveness
- Task prioritization
- Data management
- Team building
- Analytical thinking
- Problem resolution
Affiliations
Focused towards achieving goals in life.
Maintaining personal and professional balanced life,
Being optimistic towards life.
Taking criticism positively.
Creating positive environment.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Beginner
A1
Timeline
Customer Service Representative
Accenture
09.2019 - 01.2025
Bachelor of Science - Chemistry
Swami Vivekanand College of Arts, Science & Com
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