Nidhi Rai
Ahmadabad
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Trainer and Recruiter
Aerostar Aviation Académy
01.2020 - Current
- Adapted teaching methods according to the needs of individual learners or groups.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
Customer Service Agent
C.K.FLYERS
07.2019 - 12.2019
- International and Domestic tIcketing
- Advised customers on purchasing decisions based on their individual needs.
- Answered incoming calls promptly and professionally within company standards.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Customer Service Agent
JET Airlines
Ahmedabad
03.2008 - 06.2019
- Followed company policies and procedures related to customer service operations at all times.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Performed check-in procedures for both domestic and international flights.
- Prepared daily activity reports detailing customer service issues encountered during shift.
MIS Executive
ICICI BANK Indore
Indore
09.2007 - 02.2008
- Supporting & cooperating while working.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
Education
BACHELORS IN COMMERCE - Marketing Management And Research
Mata Guri College, Jabalpur (M.P.), Rani Durgavati Vishwavidhyalaya, Jabalpur (M.P.)
Jabalpur04-2007
HIGHER SECONDARY - Accounting And Business Management
Guru Gobind Singh Khalsa School, Jabalpur (M.P)
Jabalpur04-2004
Skills
- Planning and coordination
- Training initiatives
- Public Speaking
- Creative Problem-Solving
- Subject matter expertise
- Brand building and awareness
Personal Information
- Father's Name: Mr. Ajay Kumar Rai
- Date of Birth: 02/07/1986
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Hobbies and Interests
- Listening to Music
- Learning new things
Affiliations
- Training
Languages
English
First Language
Hindi
Beginner
A1
Certification
- NSDC
- BCAS
- DGCA
- Galileo
- sabre
Timeline
Trainer and Recruiter
Aerostar Aviation Académy
01.2020 - Current
Customer Service Agent
C.K.FLYERS
07.2019 - 12.2019
Customer Service Agent
JET Airlines
03.2008 - 06.2019
MIS Executive
ICICI BANK Indore
09.2007 - 02.2008
BACHELORS IN COMMERCE - Marketing Management And Research
Mata Guri College, Jabalpur (M.P.), Rani Durgavati Vishwavidhyalaya, Jabalpur (M.P.)
HIGHER SECONDARY - Accounting And Business Management
Guru Gobind Singh Khalsa School, Jabalpur (M.P)
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