NIDHI RUSTAGI
TRAINING HEAD
Noida
Summary
Dynamic Senior Training Manager with expertise in coaching, employee engagement, and leadership training. Proven track record in optimizing operational workflows, enhancing training programs, and driving measurable performance improvements.
Overview
3
3
Languages
1
1
Certification
21
21
years of professional experience
Work History
IRO
JUST DIAL
08.2000 - 05.2004
Team Lead
Just Dial
06.2004 - 04.2007
PROCESS TRAINER
Just Dial
08.2007 - 04.2008
- Developed and delivered training programs to enhance employee performance and knowledge retention.
- Assessed training needs through collaboration with team leaders and individual assessments.
- Created instructional materials, including manuals and presentations, to support training initiatives.
- Facilitated workshops that improved team skills in customer service and operational processes.
PAN INDIA TRAINING COORDINATOR
JUST DIAL
05.2008 - 04.2012
- Coordinated training sessions to ensure timely delivery of learning programs.
- Assisted in evaluating training effectiveness through participant feedback and assessments.
- Maintained training records and documentation for compliance purposes.
Senior Training Manager
Just Dial
10.2021 - 2026
- Developed and implemented comprehensive training programs to enhance employee performance and engagement.
- Led cross-functional training initiatives, aligning curriculum with organizational goals and business needs.
- Mentored junior trainers, fostering skill development and ensuring consistent delivery of training content.
- Analyzed training effectiveness through feedback and performance metrics, driving continuous improvement in programs.
- Collaborated with management to identify skills gaps and design targeted training interventions for staff.
- Managed a team of trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
- Coordinated logistics for large-scale training events, ensuring seamless execution and participant satisfaction.
- Created assessment tools for evaluating employee competencies pre-and post-training, identifying areas requiring additional support or instruction.
- Incorporated diverse learning styles into the creation of training materials, accommodating employee preferences and enhancing overall understanding.
- Partnered with HR personnel in workforce planning efforts to forecast future staffing needs based on anticipated skill requirements.
- Increased employee retention rates by creating engaging and relevant professional development opportunities.
- Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
- Collaborated with department leaders to identify skill gaps and develop targeted training initiatives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted training courses and prepared videos for long-term use.
Head of Training and Development
Just Dial
04.2012 - 04.2017
- Developed and implemented training programs aligned with organizational goals.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Collaborated with department heads to assess training needs and effectiveness.
- Monitored training outcomes to ensure alignment with performance improvement initiatives.
Ops Manager - NOIDA N KOLKATA
Just Dial
04.2017 - 04.2021
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Implemented process improvements that reduced turnaround times for service requests.
- Oversaw daily operations, ensuring adherence to company policies and customer satisfaction standards.
- Coordinated cross-functional teams to optimize resource allocation and task completion.
- Analyzed performance metrics to identify areas for operational enhancement and strategic initiatives.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
- Boosted operational efficiency by implementing cost-effective strategies and streamlining processes.
- Collaborated with human resources to recruit top talent in alignment with organizational needs, contributing to a skilled workforce capable of driving company success.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
DAV PUBLIC SCHOOL
Delhi, India1994
B COM
DELHI UNIVERSITY
Delhi, India1999
Skills
Coaching and mentoring
Adaptive learning
Employee engagement
Leadership training
Certification
CTDP from Reliance Academy
Timeline
CTDP from Reliance Academy
09-2022
Senior Training Manager
Just Dial
10.2021 - 2026
Ops Manager - NOIDA N KOLKATA
Just Dial
04.2017 - 04.2021
Head of Training and Development
Just Dial
04.2012 - 04.2017
PAN INDIA TRAINING COORDINATOR
JUST DIAL
05.2008 - 04.2012
PROCESS TRAINER
Just Dial
08.2007 - 04.2008
Team Lead
Just Dial
06.2004 - 04.2007
IRO
JUST DIAL
08.2000 - 05.2004
B COM
DELHI UNIVERSITY
High School Diploma -
DAV PUBLIC SCHOOL