Nidhi Sadhu

• Built strong relationships with field operations team to support business development opportunities and improve service.
• Listened to customers' questions and concerns to provide answers or responses.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Trained staff on operating procedures and company services.
• Cross-trained and provided backup support for organizational leadership.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Assigned and designated job territories to customer care staff according to performance and history.

Selling gamut of clothes online .

Managing customer banquet of above 30000 in port india and foreign .

At the string complete sale via social networking sites like WhatsApp Instagram and Facebook

Solely manage entire business operation.

Highlights

Achieved high customer satisfaction rate since the times of inception.

• Performed visual inspections and non-destructive tests where appropriate.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Completed precise measurements using special tools.