NIDHI SARPOT
Bengaluru
Summary
Highly motivated finance professional with experience in banking operations, having worked with ICICI Bank's operations team. Possesses a strong understanding of financial processes and banking systems, coupled with excellent organizational and problem-solving skills. Seeking a challenging role in the banking sector to leverage my knowledge and expertise, with the goal of contributing to organizational success while advancing my career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
ICICI Bank
03.2021 - 05.2022
- Processed various fund transfers, including CRFG fund transfers, dues repayment, bulk fund transfers, and EMI transfers as per branch requests.
- Verified customer documents to ensure compliance with banking regulations and internal policies.
- Collaborated with cross-functional teams and communicated with multiple channels to resolve customer requests efficiently.
- Verified financial entries and transactions in Finacle, ensuring accuracy and adherence to processes.
- Conducted training sessions for fellow team members to enhance operational efficiency.
- Managed fund transfer requests, fixed deposit creation, and closure processes, including verification and entry updates in Finacle.
- Handled CCXLGST, name change requests with precision, ensuring updated records and compliance.
- Facilitated the renewal and closure of fixed deposits (FDs) while ensuring accuracy in financial records and transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Proved successful working within tight deadlines and a fast-paced environment.
Research Analyst Intern
INVESTOSURE
04.2020 - 06.2020
- A study on Derivatives Market in India: Gained insight into financial instruments and market dynamics, enhancing understanding of investment products.
- Convincing Strangers to Purchase Life Insurance Policies: Developed sales skills, focusing on building customer relationships and converting prospects into clients.
- Generation of Sales Leads & Cold Calling: Proactively identified and pursued sales opportunities through cold calling, demonstrating effective communication and persuasion skills.
Education
MBA - Marketing & Finance
Master of Business Administration
Gwalior, India06-2021
BBA - Human Resources Management
Bachelor of Business Administration
Gwalior, India06-2019
Skills
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Certification
- Tally ERP 9: Proficient in accounting software for managing financial and business operations.
- Stock Market for Beginners: Comprehensive understanding of stock market basics and investment strategies.
- Commercial Banking (Value-Added Course): In-depth knowledge of banking operations, financial products, and regulatory frameworks.
- Manual Testing: Skilled in identifying software issues through manual testing techniques and ensuring quality assurance.
Languages
Hindi
Marathi
English
Timeline
Assistant Manager
ICICI Bank
03.2021 - 05.2022
Research Analyst Intern
INVESTOSURE
04.2020 - 06.2020
- Tally ERP 9: Proficient in accounting software for managing financial and business operations.
- Stock Market for Beginners: Comprehensive understanding of stock market basics and investment strategies.
- Commercial Banking (Value-Added Course): In-depth knowledge of banking operations, financial products, and regulatory frameworks.
- Manual Testing: Skilled in identifying software issues through manual testing techniques and ensuring quality assurance.
MBA - Marketing & Finance
Master of Business Administration
BBA - Human Resources Management
Bachelor of Business Administration
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