Nidhi Shah

· Managing mostly educational institutes for deeper penetration and engagement.

· Coordinating with ad agencies, direct clients for sales queries and requirements for email, banner and SMS marketing.

· Identifying and qualifying customer needs and negotiate and close profitable projects.

· Ensure overall customer satisfaction and operational efficiency.

· Improving overall process and TAT on execution for timely delivery of the campaign.

· Servicing the client and delivering as per the need.

· Cold calling to get new clients on-board.

· Maintaining the existing books and getting business from existing clients.

· Tapping new customers who walk in the branch and conducting meeting of the HNI clients with senior management.

· Giving services to the existing customers and cross selling financial products according to one’s need.

· Ensuring service delivery as per the established benchmarks on TAT and managing service complaints with complete record.

· Generated new business to achieve defined sales targets.

· Build and deepen relationships with existing Wealth Customers to achieve increase in share of wallet and revenues.

· Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

· Manage relationships of an existing portfolio of clients to up-sell and cross-sell different products of the bank with main focus on Wealth.

· Attend to customers queries on service or investment needs and use the relevant skills to probe and identify needs to provide appropriate solutions to customers.