Nidhi Shukla
Deputy Branch Manager
Barabanki,Uttar pradesh
Summary
Intend to get a position to utilize my skills and abilities into practice for mutual growth and benefit and make endeavor towards the way, which is innovative, creative and excel in my field.
Overview
11
11
years of professional experience
Work History
Customer Service Officer (VB)
ICICI Bank Limited
03.2013 - 09.2017
- Initial posting as Customer Service Officer and takes care of daily transaction and business fulfillment.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Privilege Banker
ICICI Bank Limited
09.2017 - 09.2019
- Worked as Privilege Banker for 2 years in Lucknow and won many regional & Zonal contests for Life Insurance, Deposits and Service-related felicitations.
- Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by 100% by upselling banking products and financial services to customers.
Current Account Privilege Banker
ICICI Bank Limited
09.2019 - 10.2020
- Worked as Current Account PB in Noida, managed current Account portfolio, Operations and CA related services.
- Identified opportunities for cross-selling products, resulting in increased revenue and client retention.
- Worked closely with lending officers to secure financing options tailored to individual client needs, maximizing loan approvals and customer satisfaction.
- Assisted clients in navigating complex banking systems, leading to increased satisfaction and product usage.
Deputy Branch Manager
ICICI Bank Limited
10.2020 - Current
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Fostered a positive work environment, leading to increased employee morale and productivity.
- Also focusing on overall service scores of the branch
- Works with first time right approach to reduce the rejection rate and take care of quality of all the business and service to the customers.
- Key responsible for business through mapped customers and business from all team members mapped to me.
Skills
Advanced Diploma in Computer
Roles And Responsibilities
- Faster learning strengths in group work, social interaction, character building and problem-solving skills.
- Energetic, organized, positive and self-motivated with the ability to speak and write effectively.
- Unique ability to adapt quickly to challenges and changing environments.
- Personable, articulate and professional, compassionate and positive towards achieving curriculum goals.
- Demonstrated experience with developing thematic units, literacy and math skills and student/staff rapport.
- Supporter of offering hands-on and cooperative environments within the classroom such as learning stations.
Roles
- Customer Service Manager
- Transaction Authorizer Privilege Banker
- Relationship Manager
- Deputy Manager (MMI)
- Banking Finance Sales Operations Transactional Responsibility
Academics
- Post GRADUATION DIPLOMA IN BANKING (2013)
- BACHELOR IN COMPUTER APPLICATION (2010)
- ADVANCE DIPLOMA IN COMPUTER TECHNOLOGY (2007)
- INTERMEDIATE (2005)
- HIGH SCHOOL (2003)
Other Specification
I.R.D.A SP CERTIFICATION
NISM
Personal Information
Total Experience: 12 Years
Timeline
Deputy Branch Manager
ICICI Bank Limited
10.2020 - Current
Current Account Privilege Banker
ICICI Bank Limited
09.2019 - 10.2020
Privilege Banker
ICICI Bank Limited
09.2017 - 09.2019
Customer Service Officer (VB)
ICICI Bank Limited
03.2013 - 09.2017
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