Saurabh Dhende

Mumbai

Summary

Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Also very good with team build and communication, excellent customer service skills. Very good at staying focused on the daily task or any task assigned to me, can multitask and ensure every and any customer with the best customer experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

year of professional experience

Work History

Customer Service Representative

Air India (AIATSL)

09.2023 - Current

Post as (CSE) but i work as ramp supervisor and flight operations and monitoring.
Determining that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained.
Supervised up to 10 ground crew responsible for receiving flight passenger baggage and a wide.
A range of other cargo, sorting and routing all items accurately for various corresponding aircraft.
Duties included constantly ensuring that deliveries were made on time and that a high level of customer satisfaction with both the product and service was maintained.
Undertake all administrative tasks as required to keep the flight schedule on time, up to date, and running at proper capacity.
Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency.
Tracked flight schedules to promote on-time landings and avoid loading delays.

Education

S.S.C -

MAHARASHTRA STATE BOARD

H.S.C -

Higher Secondary School

Bachelor of Accounting And Finance -

KSA BARNS COLLEGE

DIPLOMA IN SANITARY INSPECTOR -

ALL INDIA INSTITUTE OF LOCAL SELF GOVERNMENT

01.2021

Skills

Safety Procedures Compliance
Aircraft Restocking
Load Planning & Operational Efficiency

Weather Monitoring
Problem-Solving & Team work
FAA regulations knowledge & Cargo Equipment Operation

Languages

English, Hindi, Marathi

Hobbies and Interests

Running
Photography
Reading
Swimming
Travelling

Timeline