Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Nidhi Singh

Nidhi Singh

Pune

Summary

To work with an organization where I can apply my knowledge to the best of my efforts and maximize personal goals by acquiring best of training and skills in order to establish myself successfully in the contemporary corporate world.

Overview

11
11
years of professional experience

Work History

Assistant Manager -Customer Relationship Management

Kasturi Housing Private Limted
Pune
02.2024 - Current
  • Handled customer bookings using SAP software and kept all records updated and accurate.
  • Helped clients with registration by checking their documents and making sure everything was complete and correct.
  • Managed the full home loan process and stayed in touch with both clients and banks to make sure everything went smoothly.
  • Prepared and sent loan documents to banks to get fast approval and quick release of funds.
  • Made demand letters and payment receipts, and kept all financial records properly updated.
  • Reminded clients about payments through phone calls, emails, and messages to reduce delays.
  • Helped walk-in customers by answering their questions and solving their problems on the spot.
  • Replied to client emails and phone calls quickly to keep communication smooth and professional.
  • Took care of booking cancellations and refunds by getting approvals and working with the accounts team for timely refunds.

Assistant Manager -Customer Relationship Management

Trehaan Home Developers
Gurugram
05.2023 - 11.2023
  • Assisted walk-in clients by providing complete support and guidance throughout their visit.
  • Managed all new booking-related queries and provided detailed information to potential customers.
  • Prepared documentation for new bookings to ensure a smooth onboarding process.
  • Helped customers with product-related questions, offering clear and helpful explanations.
  • Guided customers through various documentation processes like Allotment Letter, Builder-Buyer Agreement, Tripartite Agreement, and Conveyance Deed.
  • Acted as a coordinator between the bank team and clients for TPA (Tripartite Agreement) / PTM (Project Technical Monitoring) and other loan-related concerns.
  • Sent follow-ups and reminders to clients for due payments based on construction progress and generated demand letters.
  • Handled requests for property transfer, name addition, deletion, and substitution, and tracked the status until final endorsement.
  • Managed incoming calls, assisting both new and existing clients, and also supported backend CRM operations using 4QT software.

Assistant Manager CRM

Smart World Developers
Gurugram
11.2022 - 05.2023
  • Assisted walk-in clients by providing full support and coordinating with different departments to resolve their queries.
  • Guided customers through documentation processes such as Allotment Letter, Builder-Buyer Agreement, Tripartite Agreement, and Conveyance Deed.
  • Acted as a liaison between the bank’s team and clients for TPA (Tripartite Agreement) / PTM (Project Technical Monitoring) regarding loan-related issues.
  • Managed incoming calls, providing assistance to both existing and new clients, while also overseeing back-office operations using CRM software (4QT).
  • Communicated directly with customers through phone, email, and in-person meetings to address inquiries and updates.
  • Sent monthly construction updates to customers via email, keeping them informed about project progress.
  • Analyzed defaulter customer cases and forwarded them to the legal team for further action.
  • Coordinated multiple approvals from management, such as interest waivers and delay payments, to ensure smooth operations.

Senior Executive CRM

Pyramid Infratech Pvt Ltd.
Gurugram
09.2020 - 11.2022
  • Company Overview: Pyramid has a well-defined, strategically focused portfolio and a leading Real Estate company. The construction and delivery of these developments is done in a relatively shorter time frame.
  • Handled walk-in client queries, ensuring prompt and efficient resolution of concerns.
  • Provided solutions for post-sales client queries, maintaining customer satisfaction and loyalty.
  • Coordinated with cross-functional teams (Legal, Sales, Finance, Projects) to ensure timely clearance of documents and fulfillment of client requirements.
  • Acted as a liaison between the bank and clients for TPA/PTM regarding loan-related matters.
  • Managed transfer cases including death cases, commercial/plot transfers, and transfers post-conveyance deed.
  • Consistently handled a high volume of incoming customer service calls, resolving issues effectively.
  • Regularly interacted with clients and channel partners to address queries, complaints, and maintain positive client relationships.
  • Communicated with clients regarding payment and collections to manage cash flow.
  • Led recovery calls and sent reminder letters for overdue payments for various project towers.
  • Informed customers about dues, including holding charges and interest for apartments via calls.
  • Excelled in preparing and providing Management Information System (MIS) reports to senior management.
  • Prepared the Daily Collection Report, tracking receipts from different payment modes.
  • Resolved pending issues from customers and brokers with a positive and professional approach, maintaining the company's reputation.
  • Managed additional backend tasks as assigned by the Head of Department (H.O.D).
  • Engaged directly with customers via phone, email, and in-person meetings to ensure a seamless experience.
  • Pyramid has a well-defined, strategically focused portfolio and a leading Real Estate company. The construction and delivery of these developments is done in a relatively shorter time frame.

Sales and Lease Coordinator

AGS Group
Gurgaon
08.2018 - 07.2019
  • Coordinated with the Sales and Lease teams across Gurgaon, Jaipur, and Kochi, providing regular status reports to the Head of Department (HOD).
  • Assisted the Sales Team in addressing marketing-related queries, providing materials through empaneled vendors, organizing meetings, and arranging site visits and lead updates.
  • Maintained comprehensive MIS for all leads, site visits, bookings, and the expense sheet of the sales and lease teams.
  • Coordinated with the Tele Sales team to track leads into prospective clients, maintaining an MIS and sharing daily updates with the Sales Team.
  • Analyzed the productivity of the Sales and Lease Teams at site offices, specifically in converting leads into prospective clients, and generated daily reports.
  • Managed client MIS to facilitate the sending of proposals, following up regularly, and providing updates to the Sales Team.
  • Worked closely with the CRM team to ensure the timely generation and delivery of cost sheets, welcome letters, allotment letters, and builder-buyer agreements to customers.
  • Assisted with customer walk-ins, addressing queries related to loan payments, providing assistance with loan documents, and managing customer property papers.
  • Responsible for inventory management and maintaining the expense account for the sales and lease teams, providing monthly analysis reports for Gurgaon, Jaipur, and Kochi.
  • Coordinated with various financial institutions and banks concerning customer loans and property papers, ensuring the complete and accurate issuance of property documents.
  • Coordinated with vendors regarding the procurement and management of marketing materials.

Senior Sales Coordinator

Berry Developers and Infrastructures Private Limited
01.2014 - 07.2018
  • Managed front-desk operations, answered calls, greeted clients, and directed them to the appropriate departments, ensuring smooth daily operations.
  • Scheduled and coordinated meetings for the management team, overseeing logistics and ensuring all preparations were completed on time.
  • Collaborated with vendors for marketing materials, ensuring timely delivery and alignment with company standards.
  • Managed the distribution of sales leads to the sales team, followed up on their progress, and provided the necessary support to convert them into clients.
  • Prepared and submitted lead reports to management, providing key insights into lead status, conversion rates, and overall team performance.
  • Maintained and updated the booking MIS, ensuring accurate tracking of client bookings and providing detailed reports to both the sales and management teams.
  • Scheduled client visits, arranged transportation (cabs), and ensured a seamless experience for clients throughout the visit process.
  • Verified and checked multiple bills, obtained management approval, and forwarded them to the accounts department for processing.
  • Ensured effective coordination between sales teams, clients, and vendors, optimizing operational efficiency and enhancing client satisfaction.
  • Managed post-sales customer relationships by promptly handling client queries and resolving issues to maintain high satisfaction levels.

Education

B.A. - Political Science

Allahabad University
U.P
01.2014

12th class examination -

JT Golden Jubilee School
Allahabad, U.P
01.2011

10th class examination -

JT Golden Jubilee School
Allahabad, U.P
01.2009

Skills

  • Well-versed in MS Office
  • I have worked on software that includes, but is not limited to, Far Vision, ERP, Sales Force, 4QT, SAP, etc, and customer relationship management

Hobbies and Interests

  • Music
  • Gardening
  • Cooking or baking

Personal Information

  • Father's Name: Mr. Arvind Kumar Singh
  • Date of Birth: 03/22/93
  • Gender: Female
  • Marital Status: Married

Timeline

Assistant Manager -Customer Relationship Management

Kasturi Housing Private Limted
02.2024 - Current

Assistant Manager -Customer Relationship Management

Trehaan Home Developers
05.2023 - 11.2023

Assistant Manager CRM

Smart World Developers
11.2022 - 05.2023

Senior Executive CRM

Pyramid Infratech Pvt Ltd.
09.2020 - 11.2022

Sales and Lease Coordinator

AGS Group
08.2018 - 07.2019

Senior Sales Coordinator

Berry Developers and Infrastructures Private Limited
01.2014 - 07.2018

B.A. - Political Science

Allahabad University

12th class examination -

JT Golden Jubilee School

10th class examination -

JT Golden Jubilee School

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Nidhi Singh