Nidhi Singh
New Delhi
Summary
Dynamic operations leader with extensive experience at NTT DATA Shared Services, excelling in accounts receivable management and team leadership. Proven track record in implementing effective collection strategies and enhancing compliance controls. Skilled in SAP and stakeholder management, driving operational excellence and fostering high-performing teams to achieve collection targets.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
NTT DATA Shared Services
11.2023 - Current
- Team Management: Lead and supervise a team of AR specialists, assigning tasks, providing training, and evaluating performance to achieve collection targets.
- Motivate and develop the AR team to optimize efficiency and productivity.
- Monitor outstanding invoices and proactively contact customers regarding overdue payments.
- Implement effective collection strategies to recover outstanding receivables, including escalations and debt recovery procedures.
- Analyze customer payment history to identify potential credit risks.
- Review invoices for accuracy before sending to customers.
- Ensure timely and correct invoice generation and distribution.
- Monitor and address any discrepancies or billing issues.
- Generate regular reports on AR performance, including aging analysis, collection metrics, and key performance indicators (KPIs).
- Identify trends and areas for improvement within the AR process.
- Analyze customer payment patterns and recommend adjustments as needed.
- Ensure adherence to all relevant accounting standards and regulations regarding AR procedures.
- Implement and maintain internal controls to safeguard the accuracy and integrity of AR data.
- Primary objective is ensure BOT operations is carried, managed and delivered without any noise from client.
- Appropriate action to be taken for updates received from stakeholders for pending/aged items in WFT/Abby queues on same day
Accounting Team Lead
NTT DATA Shared Services
06.2019 - 10.2023
- Responsible for responding to queries of employees and leaders.
- Working closely with the AP payment team, to ensure timely payment/claims processing.
- Ensure all T&E processes activities are in accordance with Company’s Policy and Internal Controls are in place to minimize/ eliminate the errors, audit and review work for accuracy and compliance.
- Assisting Supervisor to establish the SLAs and adhere to same where needed and continually review current processes & procedures and evaluate efficiency to meet or exceed those SLAs.
- Provide timely reports and dashboards on key performance indicators (KPI's), compliance and non-compliance areas.
- Continually evaluate & update SOPs & ensure that process adhered to it.
- Continually evaluate and share T&E Best Practices/Guidelines among team.
- Analyze and resolve complex or difficult problems presented by subordinates and escalate appropriately to the senior management.
- Facilitate resolution of customer grievances in a timely manner and ensure superior levels of Service promises are met.
- Ability to lead the 'Knowledge Transfer' phase of Transition.
- Handle Internal, Transactional and Statutory audits and perform back up duties for Team members.
- Managed the daily operations and activities of Travel & Expenses resources team (8 -10 team members) and ensure all KRAs are met.
- Managed HR related matters for the direct reports and teams, including interviewing, hiring, compensation planning, ongoing feedback/coaching and formal performance management (e.g., mid-year and year-end reviews).
- Supports Internal/External (KPMG & Deloitte) and GL team for Audit in periodic requests for information and scheduled audits.
- Take the lead in maintaining existing successful teaming environment, identifying, and recognizing team efforts, and promoting activities that build rapport within the team.
- Identify opportunities for the team to own greater responsibilities and create transition plans where required.
- Manage Escalations, identify root cause and come up process improvement and put controls in place.
- Support all projects to upgrade Concur and new system integrations.
- Support IT team in configuration and workflows changes as needed (testing).
Specialist
IHG IT Services (I) Pvt. Ltd.
Gurgaon
07.2016 - 06.2019
- Managed the rollout of 70 new hotels (Kimpton) in America region, wherein corporate cards and Concur both were issued together.
- Managed the Germany Transition for One Card process.
- Managed the automation of expense coding in Bank tool from manual T&E submission.
- Supported in launching the Purchasing Credit Cards in US, UK and Canada.
- Ultimately accountable for all aspect of service delivery in my process - quality, efficiency, effectiveness, internal controls, risk and excellent customer experience.
- Supported various projects during my time in IHG, wherein corporate cards, Concur and Bank tools were issue.
- Coordinate with SOX & Internal Auditors for fulfillment of quarterly and yearly audit.
- Reconciliation for Credit Card statements.
- Posting of Entry in GL (PeopleSoft) and Rectification of Journal in Errors.
- Score Board and Accrual Check monthly for Global.
- Process Improvement: Identified and addressed process gaps, implementing effective solutions.
- Solution Implementation: Recommended and assisted in implementing solutions to improve process consistency.
- Team Leadership: Actively led and participated in team building activities.
- Operational Excellence: Consistently met deadlines, escalated issues, and devised actionable plans to achieve operational targets.
Analyst, Senior Analyst- SOX/Internal
IHG IT Services (I) Pvt. Ltd.
Gurgaon
07.2014 - 06.2016
- Preparing testing plans to achieve completion of SOX testing phases within deadlines.
- Identify and evaluate business risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
- Involved in performing process walkthroughs and performing test of controls.
- Document the results of audit, including internal control weakness and/or improvement opportunities.
- Liaising with the auditors, process teams and working hand in hand with the manager or Director to achieve the deadlines.
- Ensuring compliance with Group internal audit standards and practices.
- Continuously identify areas of potential risk opportunities and effectiveness and propose plans for review of the areas concerned.
- Prioritize new risks against previously identified risks and revise the audit plans as necessary to provide the.
Education
B.Com. -
Delhi University
Skills
- Account Receivable
- Travel & expense Accounts Receivable
- Payment Run Management
- Reconciliations & Journal Entries
- Invoices & Expense Reports
- SOP Development & Documentation
- Cross-functional Coordination
- Risk Assessment & Mitigation
- Stakeholder Management
- Compliance and Internal Controls
- Audit and Stakeholder Management
- Client and Supplier Relations
- Team Leadership/People Management
- SAP
- Ariba
- Fieldglass
- Fiori
- Coda
- Cognos
- Concur
- Blackline
- Tally ERP 90
- Appzen tool
- 360 tool
- M/s Office
- Words
- Excel
- PowerPoint
Personal Information
Date of Birth: 06/19/92
Timeline
Assistant Manager of Operations
NTT DATA Shared Services
11.2023 - Current
Accounting Team Lead
NTT DATA Shared Services
06.2019 - 10.2023
Specialist
IHG IT Services (I) Pvt. Ltd.
07.2016 - 06.2019
Analyst, Senior Analyst- SOX/Internal
IHG IT Services (I) Pvt. Ltd.
07.2014 - 06.2016
B.Com. -
Delhi University
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