Nidhi Singh

Transitioned into the maintenance and onboarding team, supporting client onboarding by reviewing documentation, mandates, and compliance requirements. Coordinate with internal and onshore teams to resolve gaps and ensure timely account setup while adhering to regulatory standards and maintaining efficiency in high-volume environments.

• As a Card Dispute Investigator, I excelled in investigating and resolving disputes regarding credit and debit card transactions. Through thorough analysis and effective communication, I ensured compliance with regulations while delivering fair outcomes. My commitment to accuracy and problem-solving enabled me to contribute to the integrity of financial transactions within the industry.

• Worked as a risk analyst/investigator who aids in the elimination of online ecommerce risk with ecommerce payments space. The role requires frequent collaboration and communication with not just the Customers but also department management, fellow risk analysts, risk engineers, other company associates and third parties to accomplish goals via both Email and Phone.

• Worked as a CRM transaction Processing (complex) advisor under the operations department. Responsible for analyzing and reviewing user's profiles, videos and text-based content and investigating, escalating and resolving issues that are reported or flagged.