Puneet Thakur
Logistics & Operations Professional | Freight Broker | Ex-BPO Team Lead
Mandi
Summary
Experienced professional with 4 years in various job roles, including Executive, Subject Matter Expert, and Team Leader at 31 Parallel. Currently excelling as a Freight Broker at Whizamet Services Pvt Ltd since 2022, with 3 years of experience in the same role. Proven track record of driving profits through incentives and industry knowledge. Recognized for problem-solving abilities and enhancing customer/seller satisfaction. Enthusiastic Team Lead with a clear understanding of leadership and team management, dedicated to achieving team success through hard work and attention to detail. Known for organizational skills, adaptability under pressure, and commitment to meeting company goals effectively.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Partner
Whizamet Services Pvt Ltd.
12.2023 - Current
- Was working on US payroll & added to the business.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals- Mainly handled Container drayage.
- Developed and implemented strategies to enhance partner relations.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
Freight Broker
Whizamet Services Pvt Ltd
11.2022 - 12.2023
- Verified and noted count and condition of cargo received.
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Planned routes for various shipments according to special events, customer needs and weather.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Loaded and unloaded trucks.
- Sorted and organized packages to make deliveries to correct address.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Team Leader Operations
31 Parallel
05.2021 - 10.2022
- Joined Snapdeal seller support process and handled team in such a way to meet all expectations.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
SME
31 Parallel
01.2021 - 04.2021
- Joined international process traveling and handled a thousand customers.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used AMADEUS and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Engaged in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers/ Sellers, and handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
SME
31 Parallel
12.2018 - 03.2020
- Promoted as a Subject Matter Expert for Make My Trip.
- Quickly adapted operation plans for client needs, keeping timelines for best possible resolutions.
- Trained new teams and started taking care of 2 other sub LOB's for MakeMyTrip.
- Developed effective hurdle session plans based on process needs and objectives.
- Tracked attendance and evaluated progress for assigned teams.
- Derived customer satisfaction to 90s.
CSE- Post Sales
31 Parallel
05.2018 - 12.2018
- Provided customers with the best possible resolution as per process guidelines and policies.
- Maintained operational proficiency in coordinating travel accommodations for customers and arranging for airfare as well as hotels.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keep understanding of travel budgets.
Education
High school -
HP Board
Bachelors of Arts - Arts
HPU
Skills
Forward-thinking approach
Team collaboration enhancement
Training and development in post-sale processes
Team leadership
Skilled in MS Office tools
Data analysis using spreadsheets
Skilled in data collection using Google Forms
Capable of independent work under tight deadlines
Effective communication in writing and speech
Goal-oriented planning
Client relationship management
Operational efficiency management
Sales strategy formulation
Client engagement strategies
Collaborative partnership building
Strategic competitor evaluation
Effective problem resolution
Cross-functional teamwork
Effective time management
Responsive to new challenges
Proficient in handling multiple priorities
Critical thinking ability
Strategic task management
Fostering professional relationships
Attention to detail
Commitment to professional standards
Strong verbal and non-verbal communication
Efficient document management
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Lalit Kumar
- Mother's Name: Mrs. Parvati Thakur
- Date of Birth: 04/22/00
- Nationality: Indian
Timeline
Partner
Whizamet Services Pvt Ltd.
12.2023 - Current
Freight Broker
Whizamet Services Pvt Ltd
11.2022 - 12.2023
Team Leader Operations
31 Parallel
05.2021 - 10.2022
SME
31 Parallel
01.2021 - 04.2021
SME
31 Parallel
12.2018 - 03.2020
CSE- Post Sales
31 Parallel
05.2018 - 12.2018
High school -
HP Board
Bachelors of Arts - Arts
HPU