KHUSHBOO TUTI
Mumbai
Summary
Highly skilled professional having 10 years experience in Aviation sector.Expertise in managing customer relations, resolving conflicts, and providing safety Instruction to passengers.Committed to maintaining the highest standards of customer satisfaction and ensuring a safe and enjoyable travel experience.
Overview
2
2
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Lead cabin crew
Indigo
Mumbai
10.2023 - Current
- Completed pre-flight checks, safety demonstrations, and provided safety information to passengers.
- Liaised with cabin crew throughout flight to address and fulfill passenger needs.
- Monitored cabin crew performance and guided team to enhance service quality.
- Provide information and educate passengers regarding their safety and wellbeing on board.
- Conduct regular seat belt checks and make passenger announcements.
- Assist with the resolution of passenger queries, questions, and concerns.
- Resolved conflicts between passengers to maintain a peaceful cabin environment. between passengers.
- Ensured high-standard completion of pre-landing checks to guarantee passenger safety.
Senior cabin crew
Air India Express Limited
Delhi
06.2015 - 02.2023
- Provided assistance during landing and takeoff by demonstrating proper safety procedures according to aviation policy.
- Supported passengers with special needs, including infants and those requiring wheelchair access, ensuring comfort and safety.
- Exhibited professionalism by maintaining patience and politeness in challenging situations, contributing to a positive flight experience.
- Administered first aid during flights in accordance with medical protocol guidelines.
- Implemented effective communication techniques for smooth flight operations, including making announcements and addressing passenger inquiries.
Education
BTech - Electronics and Communication Engineering
Hi-tech Institute of Technology
Bhubaneswar 08.2010 - 05.2014
Skills
- Conflict resolution
- Crisis management
- Professional
- Cooperative
- Positive demeanor
- Friendly
- Caring
- Emphatic
- Clean
Languages
English
Proficient (C2)
C2
Hindi
First Language
Accomplishments
- Rewarded championship in Athletics during school and graduation.
- Participated in National Level Athletics Meet at Cuttack in 2004.
- Hold second position in dance competition organised by Jharkhand Group of Dance.
- Received many awards in dance and other co-curricular activities.
Hobbies and Interests
- Travelling
- Dancing
- Cycling
Timeline
Lead cabin crew
Indigo
10.2023 - Current
Senior cabin crew
Air India Express Limited
06.2015 - 02.2023
BTech - Electronics and Communication Engineering
Hi-tech Institute of Technology
08.2010 - 05.2014