NIDHI KUMARI JHA

* Experience: 10 months in the voice process, handling inbound and outbound calls to resolve user issues related to the app or appointments.

* Responsibilities:

* Provided customer support and issue resolution.

* Assisted users with their inquiries and concerns.

* Handled approximately 150 cases per day, including requested calls.

* Managed network customer support queries, addressing around 70 cases daily for a company with over 5000 corporate clients.

* Coordinated between teams to update users on lab alignment and doctor onboarding.

* Proactively handled escalations and prevented potential issues from escalating by providing on-call resolutions and issue deduction.

* Assisted in uploading reports in the labs ops team as per work requirements.

* Provided email customer support when needed.

* Skills: Customer service, issue resolution, communication, coordination, multitasking, and conflict resolution.

* Attributes: Flexible, hardworking, and adaptable.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.

• As a senior reservation associate in hotels across the country, my role involved overseeing reservation operations, coordinating with different hotel locations, and ensuring a seamless booking process for guests
• I was responsible for utilizing reservation software to manage bookings efficiently and handle complex guest inquiries and escalations with professionalism and tact

• As an Executive Assistant to the CEO of a silverware store and factory, my role involved providing high-level administrative support to the CEO, managing her schedule, coordinating meetings and appointments, handling correspondence, and organizing travel arrangements
• I was involved in project management, event planning, and overseeing office operations to ensure smooth functioning
• My attention to detail, strong organizational skills, discretion, and ability to multitask effectively were a saviour for me in this role