Summary

Overview

Work History

Education

Skills

Certification

Timeline

Nidhin C Haridas

Application Support Engineer

Kozhikode

Summary

Experienced Application Support Engineer with over 8 years in providing technical support for AMS applications in high-demand airport operations control centers. Proven ability to troubleshoot, optimize, and maintain complex aviation technology systems to ensure seamless airport operations. Seeking to leverage expertise in aviation IT and customer-focused support in a dynamic international environment.

Overview

8

8

years of professional experience

1

1

Certification

4

4

Languages

Work History

Application Support Engineer

COFORGE

09.2016 - Current

Supported and maintained AMS applications, ensuring operational continuity in airport operations control center.
Reduced system downtime through proactive monitoring and rapid incident resolution.
Collaborated with cross-functional teams to implement system enhancements, improving operational efficiency.
Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
Addressed technical issues and guided end users through resolution.
Strengthened client relationships through effective communication and prompt resolution of concerns.
Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Enhanced application performance by identifying and resolving technical issues in a timely manner.
Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.

Education

B.E (Electronics & Communication Engineering) -

Anna University

04.2001 -

Skills

Expert in Airport Management solutions application

Certification

Azure Administration(AZ-104)

Timeline

Azure Administration(AZ-104)

01-2025

Application Support Engineer

COFORGE

09.2016 - Current

B.E (Electronics & Communication Engineering) -

Anna University

04.2001 -