Nidhi Pawar
Director - Technical Operations AI and ADM
Navi Mumbai,MH
Summary
Strategic and results-driven IT leader with 18+ years of experience in IT Operations, AI & Cloud Solutions, and Delivery Management. Proven track record in leading AI-driven transformations, Passionate about Responsible AI, LLMs, and AI-driven product development to drive innovation, automation, and competitive business advantage.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
Work History
Director - Technical Operations
Datavail Infotech India Private Ltd
Mumbai
05.2022 - Current
- Led AI-driven automation projects, including chatbot development and personalized AI solutions on Azure to enhance client engagement
- Spearheaded enterprise AI adoption, conducting AI & ML training sessions for tech teams to develop an AI-focused mindset
- Managed delivery of multi-million dollar IT projects, ensuring scalability, cost optimization (15% reduction), and SLA adherence (99.5%)
- Drove cloud transformation, migrating legacy systems to Azure PaaS solutions to reduce costs and improve efficiency
- Built high-performing AI delivery teams, hiring top talent from tier-2 cities for cost optimization and upskilling in AI-driven solutions
- Established and governed enterprise-wide ISO2K & ITIL compliance, leading audit readiness and process standardization
- Optimized cross-functional collaboration between AI, development, and operations teams to accelerate AI product deployment
Practice Manager
Datavail Infotech India Private Ltd
Mumbai
04.2017 - 06.2022
- Managed 24x7 AI-driven IT operations, supporting global enterprise clients across USA, UK, Canada, and APAC
- Implemented DevOps, Agile, and AI automation frameworks, improving time-to-market for AI-driven applications
- Led data analytics & AI model integration into client systems, enhancing data-driven decision-making
- Spearheaded recruitment and career development initiatives, mentoring AI engineers and data scientists
Senior Consultant / Team Manager
Wipro Technologies Ltd.
04.2010 - 04.2017
- Managed enterprise-wide AI-powered IT service delivery for mission-critical applications at Citibank
- Led a 22-member team overseeing AI & automation initiatives, improving system efficiency and uptime
- Defined and enforced ITIL governance, ensuring compliance and seamless AI product lifecycle management
Technical Consultant
Wipro Technologies Ltd.
05.2007 - 03.2010
- Developed and optimized AI-driven enterprise collaboration tools using Azure and SharePoint for Fortune 500 clients
Education
Bachelor of Computer Science -
Mumbai University
01.2004 - 01.2007
Skills
AI Product Leadership
undefinedWebsites
Certification
Microsoft Azure AI Fundamentals
Ai Leadership Vision
Passionate about leveraging AI to drive business transformation, operational efficiency, and ethical AI adoption. Committed to mentoring AI teams, implementing cutting-edge AI strategies, and bridging the gap between AI research and real-world impact. Looking for opportunities to lead AI delivery teams, scale AI-driven solutions, and shape the future of AI governance & leadership.
Project Highlights
- AI-Driven Chatbots & Conversational AI: Developed and deployed AI chatbots for enterprise clients, automating support and decision intelligence.
- Large-Scale Data Processing: Designed data pipelines for AI model training & inference, leveraging Azure & AWS cloud environments.
- AI Ethics & Responsible AI: Led AI fairness, bias mitigation, and governance initiatives ensuring ethical AI adoption.
- AI Training & Mentorship: Conducted AI leadership training sessions for cross-functional teams to drive innovation and AI literacy.
Timeline
Director - Technical Operations
Datavail Infotech India Private Ltd
05.2022 - Current
Practice Manager
Datavail Infotech India Private Ltd
04.2017 - 06.2022
Senior Consultant / Team Manager
Wipro Technologies Ltd.
04.2010 - 04.2017
Technical Consultant
Wipro Technologies Ltd.
05.2007 - 03.2010
Bachelor of Computer Science -
Mumbai University
01.2004 - 01.2007
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