Nidhi Ravindra Mishra

From 29th June 20 to 15th February 21

· Walmart Partner Support (L1 Support): Partner process support & Email process.

• Promoted high customer satisfaction by resolving problems with knowledgeable and professional service.
• Provided support and guidance to onboarding sellers on Walmart via E-mail process.

From 15th February 21 till date

1stdibs :- Lead Research and Item Classification

· Inbound Process

· Outbound Process

· NMI using Salesforce

· Quality Check of each activity of the team members.

· Cataloging

· Data Scraping

• Contributed ideas and solutions to enhance team performance and outcomes.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Price Parity Task

Comparing prices of our products on different websites provided by client.

Key Responsibilities

1) Advertising (Google Ad Manager)

• Posting advertisements and banners on website using Google Ad Manager

2) Dedicated Phone Lines

3) Dealer Compliance

4) Item Review and Classification

• Drafted images and content for product descriptions in catalogs.
• Assisted in updating pricing and promotional information regularly.
• Conducted quality checks on catalog data to maintain consistency.
• Managed product catalog entries in digital inventory system.
• Managed product listings on e-commerce platforms and ensured accurate information.