Summary
Overview
Work History
Education
Skills
Timeline
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NIDHISH REDDY

Bangalore

Summary

Experienced Data and AI professional with a track record of transforming intricate challenges into actionable insights. Recognized for crafting innovative solutions that drive strategic growth. Ready to leverage cutting-edge technologies and drive impactful outcomes for the next evolution in data-driven decisions.

Overview

4
4
years of professional experience

Work History

Operations Support Data Analyst

Hiscox Insurance
01.2023 - 12.2024
  • Led the delivery of 350+ critical data extracts from the core underwriting system, enabling the Operations Support Team and MI Team to prioritize 50+ system changes and fixes—improving operational efficiency.
  • Played a pivotal role in 5 cyber and data Priority 1 (P1) projects by delivering essential data promptly on an emergency basis.
  • Developed a Text-to-SQL AI chat-bot solution that reduced data retrieval time by 80%, empowering 20+ non-technical users to query databases instantly and expanding data accessibility.
  • Engineered a cutting-edge AI/ML call volume forecasting model that achieved 97% accuracy, enabling more efficient staffing decisions and optimizing resource allocation across the organization.
  • Built advanced Excel-based analytical tools, reducing monthly reporting times by 40% and enabling non-technical stakeholders to visualize critical insights without specialized training.
  • Spearheaded the development of a fully in-house MI-performance solution using Power BI, cutting external licensing costs by 70% (over £100K annually) and significantly elevating the organization’s reporting capabilities for data-driven decision-making.

IT Manager

Vitoria
08.2022 - 12.2023
  • Managed network and system performance, conducting troubleshooting,and maintenance.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Negotiated with vendors to secure a 15% cost reduction through strategic procurement of critical IT equipment and services.

Web Developer

Uutopia
01.2021 - 07.2021


  • Planned website development, converting mockups into usable web presence with HTML, Css, Bootstrap, and JavaScript coding.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Championed a critical web application redesign that increased user conversion rates by 40% and boosted average session duration by 20%.

Education

Master of Science - Cyber Security

The University of York
York | United Kingdom

Bachelor of Science - Computer Science Engineering

CMR Institute of Technology
Bengaluru | India

Skills

  • Data Analysis and visualization
  • SQL databases
  • Artificial intelligence / Machine learning
  • Python programming
  • MS Excel
  • Predictive analytics

Timeline

Operations Support Data Analyst

Hiscox Insurance
01.2023 - 12.2024

IT Manager

Vitoria
08.2022 - 12.2023

Web Developer

Uutopia
01.2021 - 07.2021

Master of Science - Cyber Security

The University of York

Bachelor of Science - Computer Science Engineering

CMR Institute of Technology

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NIDHISH REDDY