Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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NIDHISH KUMAR M N

Sr.Customer support associate
Ernakulam

Summary

Customer Support Associate with over 3 years of experience in handling client queries, sales support, and service management in the telecom domain. Skilled in customer engagement, issue resolution, and cross-selling services. Proficient in software tools including Tally ERP 9, MS Office, Oracle, CRM, and Adobe Photoshop. Known for leadership, adaptability, and strong communication skills.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Sr.Associate – Customer Support

Sutherland Global Limited
10.2021 - Current
  • Respond to customer queries regarding AT&T services.
  • Recommend suitable products and rate plans based on customer needs.
  • Promote and sell AT&T products and services.
  • Manage customer requests including payments, activations, and upgrades.
  • Ensure prompt resolution of customer concerns and enhance customer satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

B.Com - Computer Applications

Swamy Saswathikanada College

Higher Secondary - Commerce

SNDP Higher Secondary School

SSLC - undefined

GVHSS Maradu

Skills

Customer support management

Interests

Hobbies: Music, Dance

Additional Information

  • Date of Birth: 28 May 1991
  • Gender: Male
  • Marital Status: Married

Timeline

Sr.Associate – Customer Support

Sutherland Global Limited
10.2021 - Current

Higher Secondary - Commerce

SNDP Higher Secondary School

SSLC - undefined

GVHSS Maradu

B.Com - Computer Applications

Swamy Saswathikanada College

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