NIDHISH KUMAR M N
Sr.Customer support associate
Ernakulam
Summary
Customer Support Associate with over 3 years of experience in handling client queries, sales support, and service management in the telecom domain. Skilled in customer engagement, issue resolution, and cross-selling services. Proficient in software tools including Tally ERP 9, MS Office, Oracle, CRM, and Adobe Photoshop. Known for leadership, adaptability, and strong communication skills.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sr.Associate – Customer Support
Sutherland Global Limited
10.2021 - Current
- Respond to customer queries regarding AT&T services.
- Recommend suitable products and rate plans based on customer needs.
- Promote and sell AT&T products and services.
- Manage customer requests including payments, activations, and upgrades.
- Ensure prompt resolution of customer concerns and enhance customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.Com - Computer Applications
Swamy Saswathikanada College
Higher Secondary - Commerce
SNDP Higher Secondary School
SSLC - undefined
GVHSS Maradu
Skills
Customer support management
Product advisory skills
Team leadership
Analytical problem-solving
Process Improvement & Quick Decision Making
Proficient in English, Tamil, Hindi, and Malayalam
Experience with Tally ERP 9
Skilled in using MS Office tools
Oracle database management
Proficient in CRM tools
Experienced in Adobe Photoshop
3D Max
Interests
Hobbies: Music, Dance
Additional Information
- Date of Birth: 28 May 1991
- Gender: Male
- Marital Status: Married
Timeline
Sr.Associate – Customer Support
Sutherland Global Limited
10.2021 - Current
Higher Secondary - Commerce
SNDP Higher Secondary School
SSLC - undefined
GVHSS Maradu
B.Com - Computer Applications
Swamy Saswathikanada College