NIDHISHREE B S
Bangalore
Summary
Versatile professional with an MTech and BTech in Information Science, excelling in both marketing and technology fields. Demonstrated success as a Managed Services Consultant at Sprinklr, specializing in Social, Insights, and Care modules, while also bringing a wealth of experience as a veteran network engineer with expertise in building and optimizing complex systems. Skilled in leveraging technical, marketing, and network engineering knowledge to drive innovative solutions, reduce downtime, improve network performance, and cut costs through rigorous optimization. Passionate about data analysis, strategic growth, and delivering exceptional customer experiences, with a keen focus on supporting critical initiatives, process improvements, and fostering long-term client relationships. Looking forward to applying these diverse skills in strategic roles or Customer Success positions with Prudential.
Overview
2022
2022
years of professional experience
Work History
Associate Engineer
Collins Aerospace
05.2020 - 12.2021
- Led the router upgrade activity at Collins Aerospace to support maximum bandwidth for end-to-end connectivity
- Responsible for building, configuring, installing, managing, and monitoring networking infrastructure-related hardware and software
- Awarded the Best Performer Award for consecutive months of May and June 2021
- Developed a dashboard in Google Sheets to store and retrieve data from colleges across various states, streamlining on-campus hiring processes
- Conducted data analysis for the Employee Satisfaction Index to identify factors contributing to attrition rates and implement improvement strategies
- Secured second rank in my postgraduate program, awarded by DSCE University
Data Science Intern
Collins Aerospace
09.2019 - 04.2020
- Gained hands-on experience in analyzing and interpreting complex data sets using statistical and machine learning techniques
- Utilized tools such as SQL and Excel for data cleaning, analysis, and visualization
Managed Services Consultant
Sprinklr Inc.
- Leveraged Al-powered SaaS tools to optimize client configurations and drive positive outcomes across diverse industries
- Produced comprehensive reports and visual dashboards for global social media accounts, including TikTok, Instagram, Facebook, and Linkedin
- Spearheaded user onboarding and training initiatives, facilitating marketing automation and ensuring seamless platform utilization
- Collaborated with platform partners to enhance account governance, brand health, and customer satisfaction
- Deployed chatbots on social media platforms to boost customer engagement and support
- Managed social media accounts for clients including Nike, Amazon, Audible, IBM, Riot Games, Genesis, Comcast, and Adobe, overseeing brand health, implementing crisis management strategies, and driving strategic initiatives
- Configured WhatsApp bots and developed executive reporting dashboards for 3M, supporting their global marketing and brand management teams
- Engineered listening queries for real-time monitoring of public conversations and resolution of customer concerns for clients
- Conducted user training sessions to ensure proficiency in platform best practices and functionality
- Collaborated cross-functionally to drive client success, secure new business, and gather feedback through Value Realization Plans (VRPs) and client satisfaction metrics
Education
Masters of Technology - Computer Networking
Dayanand Sagar College of Engineering
01.2020
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
Karnataka, India01.2018
Skills
- Technical Skills: C, JavaScript, SQL & Basic Python
- Project Management: JIRA, Asana, Microsoft Project
- Data Analysis & Visualization: Microsoft Excel, Power Bl
Projects
- Smart Security device for women safety using IoT (Sept 2020) - An IoT (Internet of Things) based women's safety device has been proposed and implemented for effective self-alert and protection. The proposed device serves as a safety module that provides self-defense, evidence capture, and tracking information.
- Accident Detection & prevention with smart speed-sensing (July 2018) - Developed a mobile application in Java for real-time vehicle tracking to detect over-speeding and alert registered users in the event of an accident by triggering an SMS with the vehicle's location. The application utilizes ADXL sensors for speed detection, a bump switch to simulate an accident, and incorporates a microcontroller, GPS, and GSM technology for tracking and notifications.
Timeline
Associate Engineer
Collins Aerospace
05.2020 - 12.2021
Data Science Intern
Collins Aerospace
09.2019 - 04.2020
Managed Services Consultant
Sprinklr Inc.
Masters of Technology - Computer Networking
Dayanand Sagar College of Engineering
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
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