Nidish M P
Kozhikode,KL
Summary
A dedicated and certified IT Support Engineer with 15+ years of experience in providing technical support, troubleshooting, and maintaining IT systems. Skilled in resolving hardware, software, and network issues, with a strong focus on customer satisfaction.
Overview
17
17
years of professional experience
2
2
Certifications
4
4
Languages
Work History
IT Consultant
Chase Business Solutions
03.2023 - 09.2024
- Meet with clients to understand their business objectives, challenges, and IT requirements
- Analyze existing IT systems, processes, and workflows to identify inefficiencies or areas for improvement
- Recommend hardware, software, and network solutions to meet the client’s needs
- Plan and manage IT projects, ensuring they are completed on time and within budget
- Coordinate with vendors, developers, and other stakeholders to deliver solutions
- Train client staff on new systems, software, and IT best practices
- Provide ongoing technical support and troubleshooting for implemented solutions
- Monitor the performance of IT systems and identify areas for improvement
- Optimize IT infrastructure to ensure scalability, reliability, and cost-effectiveness
- Stay updated on emerging technologies and trends to provide innovative solutions
Freelance IT Consultant
06.2020 - 01.2023
- Analyzing a company's IT system and infrastructure
- Diagnosing IT system problems, inefficiencies, and weaknesses
- Planning a timeline for completion of projects
- Understanding a client's business needs
- Implementing a technological solution to meet business needs
- Analyzing and determining security threats
- Providing advice on technology best practices
- Collaborating with the technical in-house team to ensure familiarity with technology
- Training staff to use the new IT system
- Monitoring the success of IT solutions
- Producing detailed reports on the efficacy of the technology
IT Support Engineer
Centre for Advanced Software Engineering
01.2017 - 12.2019
- Provide Level 1 and Level 2 technical support to end-users, resolving hardware, software, and network issues
- Install, configure, and maintain IT systems, including servers, workstations, and peripherals
- Manage user accounts and permissions via Active Directory and Office 365
- Monitor and maintain network infrastructure, ensuring optimal performance and security
- Collaborate with cross-functional teams to implement IT projects and upgrades
- Train end-users on IT systems and best practices
- Document IT processes and maintain accurate records of support requests
IT Support Manager
Jupiter group of Specialty Clinics & Pharmacies
08.2013 - 03.2016
- Developing & maintaining the company IT systems, software and hardware
- Administration of both healthcare & Pharmacy software
- Implementing and administration of email communication for entire departments & staff
- Responsible for generating various data analysis/financial report in MS Excel
- Exporting data from databases like MS Access & MS SQL Server into MS Excel for data analysis and reporting
- Supporting insurance department, for claim submission/re-submission
- Responsible for hardware and software installation and maintenance
- Management of server software and associated backup routines
- Procurement of IT hardware, software and maintenance products & services
- Managing the internal & hosted network infrastructure including servers, switches and telephony
- Managing/resolving over all IT/Technical related issues
IT Manager
Future wave Technologies
06.2010 - 01.2013
- Administered the server operating system and its application
- Working closely with a team of programmers, designers & IT managers
- Involved in collecting requirements and done system designing
- Involved in database design
- Worked with development team
- Identifying problems and then suggesting technical computer-based solutions
- Hands on experience of server operating systems, security and remote access
- Installed software and provided support to the end users
- Coordinated with vendors to resolve the hardware and software problems in the Systems
- Provided technical support to set up various equipment in the facility
- Assisted the administrator and the IT team in managing the Information Systems project, maintaining the back up for the same
- Managed all kinds of web hosting issues
Project Manager/Programmer
Apt Solutions
01.2008 - 04.2010
- Installed various software and hardware on the systems
- Involved in collecting requirements from clients
- Involved in System design & Database design
- Interact with acceptance team at the client side to coordinate the process and for smoother carrying out of the Acceptance Testing
- Maintained the network in compliance with the guidelines of the company
- Provided technical support to users, resolved all software and hardware related problems
- Prepared daily backups for the work done on the systems and managed the cable installations
- Trained the employees to provide support to system and provide PC support
Education
PGDCA - Post Graduate Diploma in Computer Applications
BCom - Bachelor of Commerce
Skills
Hardware and Software Troubleshooting
Certification
CCNA (Cisco Certified Network Associate)
Personal Information
Date of Birth: 10/05/81
Timeline
IT Consultant
Chase Business Solutions
03.2023 - 09.2024
Freelance IT Consultant
06.2020 - 01.2023
IT Support Engineer
Centre for Advanced Software Engineering
01.2017 - 12.2019
IT Support Manager
Jupiter group of Specialty Clinics & Pharmacies
08.2013 - 03.2016
IT Manager
Future wave Technologies
06.2010 - 01.2013
Project Manager/Programmer
Apt Solutions
01.2008 - 04.2010
BCom - Bachelor of Commerce
PGDCA - Post Graduate Diploma in Computer Applications
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