Fredniesha Barnes
Indianapolis
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Administrative Clerk
Workforce Service Inc
Plainfield
04.2021 - 06.2025
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Processed employee payrolls according to established guidelines.
- Created purchase orders for various vendors in accordance with company procedures.
- Organized and maintained filing systems both electronically and manually.
- Provided assistance to other departments when needed.
- Performed data entry duties to update client information in databases.
- Provided administrative support to the executive team.
- Resolved customer complaints in a timely manner.
- Scheduled meetings between different departments within the organization.
- Ordered supplies and equipment as needed.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Greeted and signed in visitors to facilitate front office operations.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Provided support to visitors by answering questions and directing them accordingly.
- Assisted with the implementation of new office procedures and administrative policies.
Call Center Agent, Inbound And Outbound Sales
Signius Indianapolis
Indianapolis
09.2016 - 04.2021
- Adjusted communication style based on individual customer needs.
- Processed orders accurately and timely.
- Managed customer accounts, including updating account information as needed.
- Reported any technical problems encountered while taking calls to the IT department.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Provided accurate information on products and services to customers.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Customer Service Representative
Lowes WFH
Indianapolis
02.2013 - 09.2016
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Ben Davis University
Indianapolis, IN06-2014
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Document preparation
- Payroll administration
- Data entry
- Filing systems
- Customer service
- Office management
- Attention to detail
- Time management
- Document filing
- Phone call handling
- Task prioritization
- Process improvement
- Project management
- Scheduling appointments
- Document management
- Database administration
- Clerical support
- Travel arrangements
Languages
English
Full Professional
Timeline
Administrative Clerk
Workforce Service Inc
04.2021 - 06.2025
Call Center Agent, Inbound And Outbound Sales
Signius Indianapolis
09.2016 - 04.2021
Customer Service Representative
Lowes WFH
02.2013 - 09.2016
High School Diploma -
Ben Davis University
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana