Nigar Khan

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Visa, Bengaluru

GAI Tech Optimization: Developed a comprehensive application that integrated multiple data sources to streamline technician support and implemented a machine learning-based recommendation engine for real-time solutions through telemetry data analysis.

AskNow Virtual Agent Bot: Developed the ServiceNow Virtual Agent Bot for Visa to streamline ITSM integration by connecting ITSM modules and the Software Portal via REST APIs, enhancing conversational capabilities using generative AI and NLU, automating service requests to minimize human intervention, and collaborating with cross-functional teams to align with business objectives.

Fidelity Investments, Bengaluru

Core Deployment Scoped Application: Streamlined deployment processes with role-based access control, migration of data from JIRA to ServiceNow, and designed the primary deployment portal. Utilized technologies like ServiceNow, REST APIs, Angular, JavaScript, HTML, Bootstrap, and CSS.

Fidelity Service Center: Contributed to enhancing incident handling efficiency and system architecture for the FSCCOM team. Involved in gathering requirements, designing, coding, and deploying using ServiceNow, REST APIs,. Angular, JavaScript, and UI/UX principles.

Integration of Jira with Problem Task: Set up two-way data exchange between Jira and ServiceNow using REST APIs, automated ticket tasks, and improved team collaboration.

Out of the Box ServiceNow Implementation: Implemented Major Incident Management module for increased efficiency and cost-effectiveness. Utilized technologies like ServiceNow, REST APIs, JavaScript, and HTML.

Crossbow Labs, Bengaluru

Bolt Data Discovery Tool Dashboard: Independently designed and developed the project dashboard using Django, Python, and Angular.

Technical Implementation: Architected the dashboard and participated in all stages of technical implementation, from planning to system testing.

Reckonsys Tech Labs, Bengaluru

Vigna: Designed project models and implemented features such as job posting, candidate hiring, interview processes, and management for Yashoda Hospital. Network's in-house nurse recruitment app. Also designed interview video upload functionality.

Fintech: Developed Django-tenants schema architecture, created required HTML pages, and integrated server (REST API's) on the client side for a cloud-based client coverage system in Banking and Traditional books.

Golden Sherpa: Implemented social authentication functionality and designed the admin section using Django, including features like scheduling events and video calling.

Transport Simple: Developed APIs for CRUD operations and implemented changes based on requirements in the transport industry, covering aspects from analytics to expenses, vehicles, and drivers.

• Visa, Execute with Excellence: for the successful implementation and deployment of a full-fledged Virtual Agent chatbot. Collaborate as One Visa: for helping the team address MID Server-related issues during the ServiceNow upgrade.
• Fidelity Investments, FT - YEI Team Recognition: for building & deploying release tracking solutions that will play an essential role in B2B implementations., You've Earned It: for delivering exceptional assistance during the ServiceNow upgrade., Pioneer Award: for creating the primary deployment-focused application.
• Reckonsys Tech Labs, Collaboration Champion: for communication and collaboration across teams., Customer Impact Award: for delivering an exceptional project (Golden Sherpa).

• Generative AI for Software Development
• Micro-Certification - Virtual Agent
• Micro-Certification - Predictive Intelligence
• ServiceNow Certified Application Developer
• Micro-Certification - Welcome to ServiceNow