Summary
Overview
Work History
Education
Skills
Timeline
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NIGILDAS K

NIGILDAS K

IT Service Delivery and Business Develepement
Bangalore

Summary

Dedicated, self-driven professional with over 12 years of work experience in Service Management, Sales Management, Branch Management and Project operations with focus to build a successful career by meeting tasks which are demanding and challenging

Overview

7
7
years of professional experience

Work History

Regional Service Manager

Petra Infoserv Pvt Ltd
Kochi
10.2018 - 01.2025
  • Company Overview: Service delivery Bench and Onsite across Kerala
  • Managing the Authorized service Centre's at south and north of Kerala in India
  • Managing Authorized service delivery of HP, Lenovo, Dell and Acer
  • Customer Management, Project Management, Installations & Networking project
  • Maintain and provide professional and courteous service delivery
  • Monitoring and handling escalations from customers & dealer network
  • Interacting with principles like Wipro, HP, Dell & Lenovo
  • Create reports to update the company and principals for the project progress
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
  • Increased operational efficiency with the implementation of new technologies and innovative service solutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Area Manager (Sales & Service Delivery Support)

Skylark Information Technology Pvt Ltd
Kozhikode
08.2017 - 08.2018
  • Identifying potential new clients in Enterprise accounts in respective regions
  • Building strong relationship with decision makers or Sr Management of Enterprise account
  • Identifying Key decision makers and IT consultant for business opportunity
  • Manage and review contract documentation, Payment terms and collection
  • Identify opportunity for campaigns, services and make alliance with OEM-partner and consultant
  • Achieving growth and hitting sales target by successfully managing sales team
  • Understand target markets, including industry, company and projects
  • Make outbound cold calls
  • Co-ordinate with Technical team to schedule presales discussion, ensure smooth communication with prospect
  • Participate in pricing solution and service
  • Maintaining the monthly & quarterly sales targets defined by the organization
  • Managing AMC Contracts and Providing Quality and timely service
  • Present new products and services and enhance existing relationship
  • Responsible for making new accounts and maintaining Existing accounts
  • Identified and resolve client's problems
  • Assisted with shipping schedule and delivery of merchandise goods and services

Education

Diploma - Computer Science

CMS Collage
Thalassery
04.2025 - 07.2025

Skills

Service Delivery Management

Branch Management

Customer Management

Sales Management

Revenue Generation

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Timeline

Diploma - Computer Science

CMS Collage
04.2025 - 07.2025

Regional Service Manager

Petra Infoserv Pvt Ltd
10.2018 - 01.2025

Area Manager (Sales & Service Delivery Support)

Skylark Information Technology Pvt Ltd
08.2017 - 08.2018

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NIGILDAS KIT Service Delivery and Business Develepement