NIGIL RAJAN
Cluster Operation Manager
KANNUR,KL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
3
3
Languages
1
1
Certificate
Work History
Cluster Operations Manager
RELIANCE TRENDS
NORTH KERALA
09.2022 - Current
- Ensure world class customer service to the customers by focusing on customers touch points.
- Define the job methods for the SMs, monitoring the overhead and operational parameters to the store.
- Associate business customer, maintaining the quality as per the company norms.
- Potential to work, Planning and maintaining the complete assortment of the Cluster.
- Ensure NPS score is 75% and above.
- Responsibility includes sales & category management.
- Main initiatives for the growth strategies included category rationalization and focus category efforts.
- Focus activities also included new product launches and follow-up activities and ensure execution.
- Planning & organizing regular inventories to keep track of stocks weekly basis.
- Monitoring sales operations & all the activities in the cluster.
- Responsible for planning regular inhouse promotions.
- Regular feedback has been given to the stores regarding the sales Target vs Achievement.
- Responsibilities include Indenting of stocks after analyzing the sales of each Segment and bricks.
- To maintain the Mockshop of products as per the guidelines.
- Developed a team by Motivating and training the managers to achieve positive results.
- Maintaining the high standards of cleanliness & FM work completion of the entire store.
- Business expansion and looking after the untapped market & upcoming malls & towns.
- Achieved highest SPSF in State & 4th in Pan India.
- Opened 5 NSO stores Generating positive EBIDTA.
- Cluster in 3rd position on store ranking in Kerala region.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Store Manager
RELIANCE TRENDS
KANHANGAD
12.2018 - 08.2022
- Achieved highest Single Day sales & was 9th position in Pan India among 580 stores.
- Achieved Highest EBIDTA store in cluster 2019.
- Achieved Best VM store Award.
- Achieved Best Store on SPSF growth over last year.
- Achieved Best Store with less Attrition.
- Achieved Best IPCM growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Department Manager
RELIANCE TRENDS
CALICUT
11.2015 - 11.2019
- Achieved highest single day sales & monthly sales in the ONAM season 2017.
- Our store became one of the top 10 stores in PAN INDIA (320 stores).
- Achieved highest sale in Kids department of the store.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Sr.CSA & Sr.BOH
RELIANCE TRENDS
KANNUR
06.2014 - 10.2015
- Got promoted as SR. BOH(Senior Inventory).
- Rewarded as best Stock Flow Efficiency.
- Rewarded as the best employee of the month for 2 times.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Product Champion
KENTUKY FRIED CHICKEN
KANNUR
03.2013 - 03.2014
- Rewarded as the best employee of the month.
- Achieved 2 times 100% in CMS.
- Certified as buddy trainer & has trained 4 Cashiers & Service.
- Has promoted as Product Champion.
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
Sales Man
Adda & Gents world
KANNUR
12.2011 - 05.2013
- Increased sales by offering advice on purchases and promoting additional products.
Education
IATA DIPLOMA FOUNDATION IN TRAVEL & TOURISM - Aviation
AL-HIND ACADEMY
Kannur 06.2015 - 12.2015
Bachelor of Science - AIRLINE, TOURISM& HOSPITALITY MANAGEMENT
AIROCIS COLLEGE of AVIATION & MANAGEMENT STUDIES
THALIPARAMBA12.2014
PLUS TWO - COMMERCE
SREE SANKARA VIDYA PEETAM SENIOR SECONDARY SCHOOL (CBSE)
MATTANUR03.2011
SSLC -
SREE SANKARA VIDYA PEETAM SENIOR SECONDARY SCHOOL (CBSE)
MATTANUR03.2009
Skills
Adaptable learning mindset
undefinedTimeline
[CMDP], [RELAINCE RETAIL LTD.] - [3 DAYS]
01-2023
Cluster Operations Manager
RELIANCE TRENDS
09.2022 - Current
Store Manager
RELIANCE TRENDS
12.2018 - 08.2022
Department Manager
RELIANCE TRENDS
11.2015 - 11.2019
IATA DIPLOMA FOUNDATION IN TRAVEL & TOURISM - Aviation
AL-HIND ACADEMY
06.2015 - 12.2015
Sr.CSA & Sr.BOH
RELIANCE TRENDS
06.2014 - 10.2015
Product Champion
KENTUKY FRIED CHICKEN
03.2013 - 03.2014
Sales Man
Adda & Gents world
12.2011 - 05.2013
Bachelor of Science - AIRLINE, TOURISM& HOSPITALITY MANAGEMENT
AIROCIS COLLEGE of AVIATION & MANAGEMENT STUDIES
PLUS TWO - COMMERCE
SREE SANKARA VIDYA PEETAM SENIOR SECONDARY SCHOOL (CBSE)
SSLC -
SREE SANKARA VIDYA PEETAM SENIOR SECONDARY SCHOOL (CBSE)
Languages
English
Malayalam
Hindi
Tamil
Certification
[CMDP], [RELAINCE RETAIL LTD.] - [3 DAYS]
Personal Information
- Date of Birth: 05/25/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications, and my experience. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, if engaged.
Skill Profile
- Hardworking and willing to take on new responsibilities.
- Self-motivated independent and willing to perform multiple and cross functional tasks.
- Proven Excellence in organizing, coordinating and prioritizing work.
- Excellent Relationship Management skills with ability to deliver customized services to clients.
- Strong Communication skills and Team skills.
- Flair for Interacting with people at social and organizational level.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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It Profile
- Complete knowledge of computer, Surfing of internet and checking professional mails.
- Expert in Ms Office, Ms Word, Ms Excel.
- Knowledge in SAP.
Accomplishments
- Promoted to Cluster Managerafter 8 years with the company.
- Promoted to Store Manager after 5 years with the company.
- Promoted to Department Manager after 2 years with the company.
- Reduced operational expenses by 2% by streamlining branch operations.
Disclaimer
I hereby declare that all the above information is true and correct to my belief and knowledge.
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsPersonal development programsFlexible work hoursHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingSimilar Profiles
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