Nigin P M
Bengaluru
Summary
Results-driven retail store manager with over 7 years of experience in leading high-performing teams and exceeding sales targets. Proven track record in strategic planning, staff development, and customer relationship management. Expertise in inventory control, visual merchandising, and driving operational efficiencies
Overview
5
5
years of professional experience
Work History
Store Manager
Lenskart.com
04.2024 - Current
- Managing daily sales and operations of optical retail store
- Managing customer escalations and customer relationship
- Managing inventory control and store audit
- Handling internal escalation for customer complaints.
- Maintaining store opening and closing procedures
- Managing a team of 12 Sales Associates and they reporting.
- Routine staff briefing and training to ensure them to follow the target and store SOP.
Store Manager
Showoff
04.2019 - 04.2024
- Managed daily sales and operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control to "0" shrinkage , cash control, and store opening and closing procedures.
- Addressed customer complaints and escalations promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed and trained new staff and ensured staff achieve store goal.
- strategic plan and growth of initial sales target from 70% to 93%.
- Manged 10600 square feet store and a team of 28 staffs.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Commerce - Financial Accounting
Sarvepalli Radhakrishna University
08.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Training
- Multitasking and Organization
- Team Leadership
- Sales
- Communication
- Profit and loss management
- Inventory management
Languages
English
Upper intermediate (B2)
Kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Store Manager
Lenskart.com
04.2024 - Current
Store Manager
Showoff
04.2019 - 04.2024
Bachelor of Commerce - Financial Accounting
Sarvepalli Radhakrishna University
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