NIHA AHAMED
Bangalore
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills and also seeking a position with growth oriented organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Management Senior Analyst
Merck Life Science Pvt Lmt
2020.07 - Current
- Managing and processing orders received on SAP
- Worked on applications like SAP, Mango, SFDC, Valgenesis
- Running daily reports to check for new orders and processing these requests by allocating the correct batch numbers as requested by the customer
- Collaborating with suppliers and internal distribution to ensure timely/accurate delivery of cell lines.
- Managing customer accounts, resolving their technical and product queries
- Assessed programs to identify risks or problems to determine appropriate responses.
- Creating customer sites for validation of documents required for the purchases made
- Generating Documents on Valegenis Platform and routing it to the customers/engineers for approval
- Uploading datasheets for product launch on Company Website
- Verifying the documents and approving the same on Mango
- Drafted documents that outlined processes, procedures, and best practices.
- Led meetings with stakeholders to discuss objectives/orders processed.
- Identified needs of customers promptly and efficiently.
Technical support Analyst
Tesco HSC
Bangalore
2018.05 - 2020.01
- Provide End to End customer Service, collaborating between Vendors & Customer to find solution
- Troubleshoot technical issues, including account setup and network configuration
- Pull reports on timely basis, prepare dashboard and present updates to the management
- Prepare accurate and timely reports
- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines
- Worked on applications like – Oracle, Diebold, K.COM and PMC
Education
B.B.A -
M S Ramaiah College of Arts, Science & Commerce
2017-01
P.U.C -
Mount Carmel College
2014-01
S.S.L.C -
Cluny Convent High School
2012-01
Skills
- Good Communication Skills
- Continuous Improvement
- Stakeholder Communication
- Ability to adapt to any environment and gain the required knowledge in short time.
- Eager to learn and improve constantly.
- Multitasking
- Team Collaboration and Leadership
- Committed & Hard Working
Personal Information
- Date of Birth: 05/03/96
- Gender: Female
Languages
English, Malayalam, Kannada, Hindi, Urdu
Awards
- Awarded as best performer in the team for the month of July and October 2019.
- Nominated as a High Potential Employee in the year 2023
- Received an award for implementing a Kaizen Idea which saved 40K$ for the company.
- Multiple spot awards for exceeding targets
Hobbies and Interests
- Fashion
- Reading
- Travel
- Dance
Projects
IBM INDIA PVT. LTD., 04th Semester, A Comparative Study on Employee Engagement among Gen ‘X’ and Gen ‘Y’ UNILET APPLIANCES PVT. LTD., 06th Semester, A Study on Financial Performance
Disclaimer
I hereby declare that all the statements made above are correct to the best of my knowledge and belief.
Certification
Lean Six Sigma AI Yellow Belt.
Women in Leadership Training
Kaizen
Timeline
Product Management Senior Analyst
Merck Life Science Pvt Lmt
2020.07 - Current
Technical support Analyst
Tesco HSC
2018.05 - 2020.01
B.B.A -
M S Ramaiah College of Arts, Science & Commerce
P.U.C -
Mount Carmel College
S.S.L.C -
Cluny Convent High School
Lean Six Sigma AI Yellow Belt.
Women in Leadership Training
Kaizen
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