Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Hobbies and Interests
Projects
Disclaimer
Certification
Timeline
Generic

NIHA AHAMED

Bangalore

Summary

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills and also seeking a position with growth oriented organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Management Senior Analyst

Merck Life Science Pvt Lmt
07.2020 - Current
  • Managing and processing orders received on SAP
  • Worked on applications like SAP, Mango, SFDC, Valgenesis
  • Running daily reports to check for new orders and processing these requests by allocating the correct batch numbers as requested by the customer
  • Collaborating with suppliers and internal distribution to ensure timely/accurate delivery of cell lines.
  • Managing customer accounts, resolving their technical and product queries
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Creating customer sites for validation of documents required for the purchases made
  • Generating Documents on Valegenis Platform and routing it to the customers/engineers for approval
  • Uploading datasheets for product launch on Company Website
  • Verifying the documents and approving the same on Mango
  • Drafted documents that outlined processes, procedures, and best practices.
  • Led meetings with stakeholders to discuss objectives/orders processed.
  • Identified needs of customers promptly and efficiently.

Technical support Analyst

Tesco HSC
Bangalore
05.2018 - 01.2020
  • Provide End to End customer Service, collaborating between Vendors & Customer to find solution
  • Troubleshoot technical issues, including account setup and network configuration
  • Pull reports on timely basis, prepare dashboard and present updates to the management
  • Prepare accurate and timely reports
  • Keep track of users’ system issues until they are resolved by adhering to the agreed timelines
  • Worked on applications like – Oracle, Diebold, K.COM and PMC

Education

B.B.A -

M S Ramaiah College of Arts, Science & Commerce
01-2017

P.U.C -

Mount Carmel College
01-2014

S.S.L.C -

Cluny Convent High School
01-2012

Skills

  • Good Communication Skills
  • Continuous Improvement
  • Stakeholder Communication
  • Ability to adapt to any environment and gain the required knowledge in short time
  • Eager to learn and improve constantly
  • Multitasking
  • Team Collaboration and Leadership
  • Committed & Hard Working

Personal Information

  • Date of Birth: 05/03/96
  • Gender: Female

Languages

English, Malayalam, Kannada, Hindi, Urdu

Awards

  • Awarded as best performer in the team for the month of July and October 2019.
  • Nominated as a High Potential Employee in the year 2023
  • Received an award for implementing a Kaizen Idea which saved 40K$ for the company.
  • Multiple spot awards for exceeding targets

Hobbies and Interests

  • Fashion
  • Reading
  • Travel
  • Dance

Projects

IBM INDIA PVT. LTD., 04th Semester, A Comparative Study on Employee Engagement among Gen ‘X’ and Gen ‘Y’ UNILET APPLIANCES PVT. LTD., 06th Semester, A Study on Financial Performance

Disclaimer

I hereby declare that all the statements made above are correct to the best of my knowledge and belief.

Certification

Lean Six Sigma AI Yellow Belt.

Women in Leadership Training

Kaizen

Timeline

Product Management Senior Analyst

Merck Life Science Pvt Lmt
07.2020 - Current

Technical support Analyst

Tesco HSC
05.2018 - 01.2020

B.B.A -

M S Ramaiah College of Arts, Science & Commerce

P.U.C -

Mount Carmel College

S.S.L.C -

Cluny Convent High School

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